Service Control Center Sr Analyst

Há 7 dias

São Paulo, São Paulo, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

Job Description:

Job Level:
Technical Leadership-T2

Job Description:


Service Control Center Senior Analysis role bears responsibility for support, maintenance and monitoring platform tools to match needs and requirements of IT support and development teams, and making recommendation statements about methodologies, tools and procedures of best practices on how to operate and keep the monitoring aligned with new technologies and market trends, as well aligned with Mars Digital Technologies road map.

What are we looking for?

  • Experience as a senior analyst in Infrastructure monitoring areas
  • Strong knowledge on Monitoring tools, like HPOMi, CheckMk, Datadog, Dynatrace
  • Solid knowledge of background operations such as NOC (Network Operations Center) for monitoring solutions and preventive KPIs for incidents
  • Skills in Shell, Perl or Visual Basic scripting.
  • Splunk or other similar Data Analytics / Big Data tool knowledge
  • Experience with IAOPs and AI
What will be your key responsibilities?

  • The Monitoring and Alerting Senior Analyst is responsible to execute, operate, monitor, and escalate in case of any issue with background procedures and processes related to all alerts & monitoring services.
  • The Monitoring and Alerting Senior Analyst will introduce new technologies, such as Artificial Intelligence, Machine Learning, Automation, etc., aiming to improve the predictive capabilities to avoid business operations disruptions and efficiency improvements.
  • The Monitoring and Alerting Senior Analyst is part of a global team responsible for the support and develop Event Management environment. This includes activities with alerts for our predictive monitoring capabilities. The analyst also works closely with the incident & problem management processes to evaluate opportunities and help Mars business applications and infrastructure work smarter. In addition, there will be close interaction with key customers, key areas, and other IT Operations teams to ensure expectations are met.
  • Responsible to propose, design, implement and operate Alerts & Monitoring services to enable our critical incidents prevention strategy through preventive and predictive KPIs.
  • Take the responsibility during outages caused by planned and unplanned events to shut down and start up all background procedures covering all monitoring platforms/capabilities, and alerts events.
  • Technology Management
  • Knowledge Management
  • Project Management
  • Vendor Management
What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
  • Bestinclass learning and development support from day one, including access to our inhouse Mars University.
  • An industry competitive salary and benefits package, including company bonus.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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