Manager, Customer Success

1 semana atrás

São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of its most exciting phases.

You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.

This position is hybrid out of our São Paulo office.

We're looking for someone with...

Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology. We'll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be tooExperience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organization in your workflows. To lead and execute efficiently, you'll need to be a specialist in prioritization and time managementYou know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We're still growing and learning and will look to you to help us establish and evolve processesA strong desire to embrace partnership and collaboration. You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success "brand" across our entire organization You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgroundsAn adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processesOutstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externallyYou are proficient in English & Portuguese (spoken, written, and reading), Spanish is a plusA Bachelor's degree combined with 2+ years of management experience, preferably in a customer success or account management capacity

Role Overview & Key Responsibilities

People leadership: Recruit, mentor and develop individuals on the CSM teamExecution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targetsBuild programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoptionExecutive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

Success Measures:

The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:

In the first 3 months you'll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team membersIn 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You're actively mentoring and guiding the team through quarterly and monthly team goals and initiativesIn 12 months you'll have accomplished and are 100% on track for your team's hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Software Ag Tempo inteiro

    Introduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Home Empregos para Customer Success Manager em São ... Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Deseja...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Sky Consulting Inc Tempo inteiro

    Remote from BrazilAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:Drive the product adoption to help customer...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Sky Consulting Inc. Tempo inteiro

    About the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do: - Drive the product adoption to help customer achieve their...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Sky Consulting Inc. Tempo inteiro

    About the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: Drive the product adoption to help customer achieve their...

  • Brazil Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Khan Academy Tempo inteiro

    Introduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Lar Empregos para Brazil Customer Success Manager ... Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Deseja...

  • Senior Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    Senior Customer Success Manager - Brazil BRL Ontem SAP LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Imperva Tempo inteiro

    Customer Success ManagerThe Opportunity:Do you want to build your career in one of the most innovative and growing industries within software?Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.Reporting directly to the Director of Customer Success Management, the Customer Success Manager...

  • Senior Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    SAP LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful.The ideal candidate will have a passion...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil SAS Tempo inteiro

    :Customer Success Manager - HybridNice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're looking for a...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Clevertap Tempo inteiro

    As a Customer Success Manager, you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer achieve their...

  • Customer Success Manager Ii

    1 semana atrás

    São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Customer Success Managers are a key player in ensuring our customers achieve all of their goals as they utilize our solution. You will parter cross-functionally to drive the success of your customers utilizing Dynatrace.The world needs perfect software and Dynatrace works with some of the world's leading brands to deliver this, including Adobe, Samsung,...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Software AG Tempo inteiro

    Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Qlik Tempo inteiro

    What makes us Qlik?**Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.A Gartner Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Jampp Tempo inteiro

    We are looking for an outstanding Customer Success Manager to join our growing global Revenue Operations teamThe Revenue Operations team is responsible for working directly with our global customer-base, operating the business and executing each and every campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding...

  • Customer Success Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Manager Ii

    1 semana atrás

    São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro

    Company DescriptionWe're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.Job Description:The world needs perfect software and...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil CS Academy Tempo inteiro

    Ser agente transformador na carreira das pessoas através da educação customer centric, é o nosso propósito.Já traçamos um plano para chegar lá e temos dado grandes passos em direção a esse ousado desafio, mas precisamos de bons talentos para irmos ainda mais longe. Vem com a gente?Nosso DesafioQueremos dar autonomia e visão de carreira para os...

  • Customer Success Manager Ii, Enterprise

    2 semanas atrás

    São Paulo, São Paulo, Brasil Braze Inc. Tempo inteiro

    WHAT YOU'LL DOOwn client renewals, retention and net retention targets for your customersBe your customers' main point of contact and trusted advisor at BrazePartner with Account Executives to provide an excellent customer experience and to ensure commercial alignmentDrive feature adoption by building a shared Success Plan with your customers, providing...

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Genesys Tempo inteiro

    Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?Position PurposeThe goal of this CSM role is to establish a life-long relationship between Genesys and Genesys' customers in the...