Services Development Sr. Analyst

1 semana atrás

São Paulo, São Paulo, Brasil General Motors Tempo inteiro

Job Description:

Job Description:

Key Position Elements:

SA CCA - Service Development is the organization responsible for creating strategies, programs and process to maintain Chevrolet vehicles making their maintenances or any other services needed in our dealers, through all its lifecycle. Our vision is to Chevrolet Service be recognize as a trusted choice that fits customers' lifestyle with convenience that delights and creates confidence in ownership, inspiring future vehicle purchases.
This function will have a direct relationship with several areas (parts, legal, Marketing, Dealers, global teams, etc.) to development programs that will guarantee customer retention and profitability in service operations.


This position will be the Program owner of specific initiatives to increase customer retention and improve customer experience in our dealers.

In that way, some of the main activities are:

  • Develop and research new strategies/programs. (Benchmark in all South America markets to identify best practices)
  • Define or improve program process, standards and KPI.
  • Define training strategy or material needed to launch/reinforce services programs.
  • Define best implementation strategy of new methodology/new programs.
  • Define KPI, objectives, identify best data sources to measure program performance.
  • Monitor Reports and evaluate results.
  • Support field team and dealers in any requirements related to launched programs.
  • Continue updating and improving programs.
LI-AS

Additional Job Description:

Requirements:

  • Bachelor's degree in any area (Management, Engineering, etc)
  • Fluency in English (mandatory)
  • Spanish language will be a plus
  • Experience in process design and mapping, focusing on improvements and customer retention
  • Knowledge of Dealer process and mechanical aptitude will be a plus
  • MS proficiency (specially Excel, Power Point)

Skills:

  • High level of interpersonal skills to work effectively with others
  • Communication skills
  • High level of analytical ability
  • Self motivated and seeks empowerment
  • Creativity
LI-AS

About GM:


Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.


Why Join Us:

We aspire to be the most inclusive company in the world.

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.

Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.


Diversity Information:


General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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