Locally-engaged Information Technology Professional

1 semana atrás

Brasília, Distrito Federal, Brasil Global Affairs Canada Locally Engaged Staff Recruitment Affaires mondiales Canada Dotation des empl Tempo inteiro

Summary of Duties:


The Embassy of Canada to Brazil seeks an innovative, energetic, and reliable team player to provide Information Management and Technology (IM/IT) support to the mission's Common Service Section.

Under the supervision of Global Affairs Canada, the incumbent will perform the below key responsibilities:

  • Identify, resolve, and document Information Management and Technology (IM/IT) incidents reported by mission clients;
  • Provide technical and procedural guidance on the use of LAN and associated IM/IT equipment;
  • Provide oneonone IM/IT coaching to mission clients as required/requested;
  • Document resolutions of common or recurring IM/IT incidents for mission clients and share information with IM/IT support community;
  • Monitor the mission's IM/IT ticketing system and mission's IM/IT mailbox on a daytoday basis to action IM/IT incidents;
  • Setup, support, and disassemble temporary IM/IT equipment required by sections or programs in/out of the mission;
  • Identify, analyze, and document problems encountered on the IM/IT infrastructure;
  • Coordinate and facilitate assistance from outside service technicians (3rd party support) as required;
  • Provide technical and procedural guidance on the use of Audio/Video conferencing and associated equipment;
  • Keep abreast of IM/IT developments within and outside of Global Affairs Canada and if appropriate, recommend use at the mission for added efficiencies and cost savings;

Area of Selection:

Please note that the Embassy of Canada to Brazil does not sponsor work authorizations directly or indirectly.

ESSENTIAL QUALIFICATIONS

  • Language will be assessed further during the process.

Education:

  • Graduation from a college or university with a specialization in computer science or related discipline.

Language:

  • Advanced proficiency in English (written and oral)
  • Advanced proficiency in Portuguese (written and oral)

Experience:

  • A minimum of 2 years of experience in supporting a Local Area Network (LAN) and its components;
  • A minimum of 2 years of experience in supporting and managing standard enduser computing devices, such as Microsoft Windowsbased desktops and laptops, as well as smartphones (Android and/or iOS);
  • A minimum of 1 year of experience in supporting Microsoft 365 collaboration tools like: Teams and SharePoint.

RATED REQUIREMENTS
The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies.

Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.


Knowledge:

  • Knowledge of industry standard Information Management and Technology (IM/IT) elements such as: user interfaces, devices, connectivity options, and collaboration tools;
  • Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure;

Competencies:

  • Client Focus;
  • Initiative;
  • Teamwork;
  • Analytical Thinking;
  • Continuous Learning.

Asset Qualifications:

-
Language:
  • Proficiency in French, both written and oral.

-
Experience:
  • Experience working in an international environment such as an Embassy, International Organization or Multi-National Company;
  • Tracking and escalating service issues using a problem tracking system, such as BMC Remedy.
-
Certifications:

  • Certification in Microsoft 365, Office 365, Teams, SharePoint, etc;
  • IT Service Management Certification such as ITIL.

Operational Requirements:

  • Willingness and ability to work occasional overtime after regular working hours/outside normal working hours
  • Annual leave may be restricted due to operational needs;
  • Willingness and ability to undergo training as required;
  • As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada's Code on Values and Ethics;
  • Hours of Work: 37.5 hours per week, 5 days a week.

Conditions of Employment:


Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

-
Valid work authorization:Ability to obtain and hold a valid work authorization covering the entire employment period.
-
Security screening:Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

How to Apply

  • Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.

Important Notes

  • The language requirement for this position is identified under the essential qualifications (lan

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