Medical Information Specialist

1 semana atrás


Brasília, Distrito Federal, Brasil IQVIA Tempo inteiro

Medical Information Specialist IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world.

We are proud to be an international, diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA.

Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.


Position Purpose:
This position will put you at the forefront of Patient Safety.

With daily direct contact with Health Care Professionals (HCPs) and patients, this is a highly visible and important role within IQVIA and essential to our core goal of patient safety.

You will perform key medical information call center services, handle medical requests, research and prepare responses with technical and medical information and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.

RESPONSIBILITIES

Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.

This does NOT include commercial sales support.
Receive, triage and document medical, safety and quality requests received via phone, email, web.

Perform data entry into Lifecycle safety and Product Quality databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.


Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.

Establish and maintain effective team project service operations communications i.e.

provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.

Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.

Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Life sciences and/or health knowledge with analytical skills.
Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
Excellent attention to detail and accuracy maintaining consistently high-quality standards.
Excellent organizational skills and time management skills.

Ability to establish and maintain effective working relationships with co-workers, managers and clients.
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in a Life Science is required.

Excellent written and verbal skills in English (min. C1)

Experience in Lifecycle safety is highly valued but not mandatory (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc).


#LI-Remote #LI-MARIAARECHAGA IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
  • Medical Science Liaison

    1 semana atrás


    Brasília, Distrito Federal, Brasil Biogen, Inc. Tempo inteiro

    As our MSL for SMA (Spinal Muscular Atrophy) you will enable critical customer engagement with Key Medical Experts, HCPs and other relevant customers such that they understand the clinical and scientific narrative for SMA in your territory - it will possibly be, at first, northeast of Brazil. (São Paulo, Recife, Fortaleza e João Pessoa) Key...


  • Brasília, Distrito Federal, Brasil 0001 HEALTHCARE SP Tempo inteiro

    Job Title Medical Devices Maintenance Specialist III Job Description Especialista Manut Sistemas Médicos III (FSE) – Campo Grande, MS Prestar suporte técnico aos clientes nos aspectos operacionais ou de preservação de equipamentos e sistemas de imagens multimodalidade (raios-x, hemodinâmica, tomografia computadorizada e ressonância magnética) em...

  • International Sales Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil Zhejiang Curaway Medical Technology Co. Ltd Tempo inteiro

    Responsibilities1. Plans sales volumes and potentials of all customers in the assigned region (Singapore, Malaysia, Indonesia, Philippines, Thailand)2. Provides information for forecasts and planning.3. Conduct customer visits, investigations, market research activities or sales & marketing controlling operations.4. Timely spots opportunities for product and...

  • Operations Specialist 1

    1 semana atrás


    Brasília, Distrito Federal, Brasil IQVIA Tempo inteiro

    Job Overview Review, assess and process Safety data and information, across service lines, received from various sources and distribute reports/data onwards to both internal and external third parties following applicable regulations Standard Operating Procedures (SOPs) and internal guidelines under guidance and support of senior operation team members....

  • Customer Support Specialist

    1 semana atrás


    Brasília, Distrito Federal, Brasil Ratehawk Tempo inteiro

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian languageJob Responsibilities:- taking calls and providing initial advice to B2B partners in Italian language;- communication with partners about the on-going cases, providing regular updates on the...

  • Therapeutic Specialist

    1 semana atrás


    Brasília, Distrito Federal, Brasil Gilead Sciences Tempo inteiro

    For Current Gilead Employees and Contractors:At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the...

  • Customer Support Specialist

    1 semana atrás


    Brasília, Distrito Federal, Brasil RateHawk Tempo inteiro

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.Job Responsibilities:taking calls and providing initial advice to B2B partners in Italian language; communication with partners about the on-going cases, providing regular updates on the...


  • Brasília, Distrito Federal, Brasil IDB Invest Tempo inteiro

    Fiscal Management Specialist / Senior Specialist Fiscal Management Specialist / Senior Specialist The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding...

  • Payroll Specialist

    1 semana atrás


    Brasília, Distrito Federal, Brasil Velocity Global Tempo inteiro

    ***We are looking for a Payroll Specialist - Americas to join our growing payroll team. This position is remote-based. This full-time position will be responsible for supporting all our global client service teams by assisting with payroll administration and best practices. This individual will report to our Regional Payroll Manager.RESPONSIBILITIES Execute...


  • Brasília, Distrito Federal, Brasil IBM Tempo inteiro

    IntroductionA Technology Sales Specialist role (what we internally call a, 'Brand Sales Specialist') in IBM's Data & AI brand means accelerating enterprises' success by improving their ability to understand their data. It means providing solutions that enable people across organizations, in multiple roles, the ability to turn data into actionable insights...


  • Brasília, Distrito Federal, Brasil IQVIA Tempo inteiro

    Are you looking for an opportunity in Clinical Research? Do you want to work for an industry leading company that offers you experience and supports career progression whilst giving you the option of working flexibly? If so, come and join us - IQVIA are looking Clinical Research Coordinator. This role has an immediate start working 40 hours a week for a...


  • Brasília, Distrito Federal, Brasil Damco Spain SL Tempo inteiro

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Atendente Administrativo

    1 semana atrás


    Brasília, Distrito Federal, Brasil Fresenius Medical Care Tempo inteiro

    Level Description'Support' Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.Market SummaryResponsible for greeting patients, verifying insurance coverage and eligibility, reviewing new patient registration, and entering new...

  • Consultor de Vendas

    1 semana atrás


    Brasília, Distrito Federal, Brasil Alexion Pharmaceuticals,Inc. Tempo inteiro

    Position SummaryThe Sales Specialist will be responsible for establishes relationships with physicians, maintaining and documenting all promotional activities for the Alexion products to physicians in a defined geographic territory. Develop and direct sales strategies at key accounts assigned in the territory.Main responsibilities Creates and maintains...


  • Brasília, Distrito Federal, Brasil IQVIA Tempo inteiro

    The Pharmacovigilance team is aiming to provide expertise to the project applying their knowledge in intake adverse event casesYour responsibilities will include:Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements. Database entry and determining initial/update status of incoming...

  • Jr. Lead Generation

    1 semana atrás


    Brasília, Distrito Federal, Brasil Roverpass Tempo inteiro

    About the Company: RoverPass is a startup focusing on the campground and RV park industry. As part of Parikh Holdings, we are dedicated to transforming the outdoor hospitality sector. We are a small team that values a hands-on and proactive approach, and we are currently looking for a Jr. Lead Generation Specialist to join our team.The Role: We are seeking a...

  • local safety officer 263

    1 semana atrás


    Brasília, Distrito Federal, Brasil ProductLife Group Tempo inteiro

    ProductLife Group is looking for a Local Safety Officer in Brazil to join our dynamic team to contribute to the activities performed in the Hub.ResponsibilitiesAct as a Local Safety Officer on behalf of PLG clients in a BrazilEnsure the continuity of service for the activities inherent to the vigilance responsibilities delegated to PLGResponsible for keeping...

  • Wordpress Developer

    1 semana atrás


    Brasília, Distrito Federal, Brasil Softtek Tempo inteiro

    Wordpress Developer Support Engineer Senior Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes...


  • Brasília, Distrito Federal, Brasil RecargaPay Tempo inteiro

    RecargaPay is the Super App that simplifies everyday payments for consumers and SMEs in Brazil.The platform streamlines payments for over 6 million Brazilians by consolidating credit and debit cards, instant payments like Pix, and Open Finance, on a mission to democratize mobile payments and financial services in Brazil.Featuring services such as bill...

  • Forestry Specialist

    1 semana atrás


    Brasília, Distrito Federal, Brasil Fao Tempo inteiro

    Reporting LinesThe incumbent reports to the Assistant Representative in FAO Brazil -– Programme.Technical FocusThe Project's actions are structured in five complementary components, namely:1) Promote the Integrated Management of Natural Resources in productive landscapes of ASD; 2) Promote multiple-use forest management through the adoption and expansion...