Manager, Site Reliability Engineering

Manager, Site Reliability Engineering (SRE) page is loaded Manager, Site Reliability Engineering (SRE) Apply remote type Remote Job: Hybrid locations BRA-São Paulo-Av Cardoso de Me time type Full time posted on Posted 2 Days Ago job requisition id JREQ178335

Manager, Site Reliability Engineering (SRE)

The Thomson Reuters Service Management group is seeking a Technology Manager to join our team This role leads a group of technologists that deliver reliability engineering for enterprise application systems serving Thomson Reuters products in the Tax & Accounting business segment. This team executes reliability engineering, operational readiness, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of applications and infrastructure built on a variety of technologies.

About the Role

In this opportunity as Manager, Site Reliability Engineering you will:

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio.
• Serve as an escalation point during major issues.
• Partner with application development teams to deliver operational readiness for new products and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes.
• Partner with security, platform, and service governance teams globally to deliver compliance with internal and external standards, expectations, and certifications.
• Effectively articulate complex problems, concepts, and solutions to varied global audiences.
• Drive improvements in productivity, service performance and reliability.

Be a people leader:

• Manage a diverse team of software application and reliability engineers.
• Deliver effective talent management practices and optimize use of talent across the portfolio.
• Coach and mentor current and future leaders; proactively identify training and growth opportunities.
• Foster a continuous learning culture and a curiosity about emerging technologies.

About you

• Bachelor's degree or equivalent required, Computer Science or related technical degree preferred.
• 5 years of relevant experience in software development and/or technology platform, infrastructure, or operations.
• Fluency in both English and Portuguese languages, written and spoken.
• Proven ability to set direction and inspire team members to engage and deliver on a vision.
• Broad understanding of the technologies used to build and operate distributed application systems.
• Proven ability to learn new technologies quickly.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills.
• A management style that is collaborative, energetic, and results-oriented.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-ED1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work.

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