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Consumer Operations Coordinator
1 semana atrás
At Uber Delivery, we are the heart and soul of the company. These are the teams that take our global product and localize it to an assigned market. In this context, this role offers a unique opportunity to have a direct impact on building and shaping the category of grocery and retail delivery and the future of Mercado at Uber in Brazil
The Consumer Growth Coordinator is responsible for supporting the implementation of the user acquisition, retention, and engagement strategy in a specific region, while working hand-in-hand with the local Territory team and the rest of the Operations team to align on the strategy and ensure its flawless execution.
This role calls for a blend of astute analytics, strategic thinking, strong execution, and the interpersonal skills to collaborate effectively with the Operations team.
What you'll do
- Strategy execution: Collaborate with the rest of the team's coordinators to implement the business' communication and incentives strategy.
- Develop & Optimize Processes: Scale new and existing processes to enable the business to operate efficiently and grow.
- Budget management: Efficiently manage promotions budget to enhance customer acquisition, engagement, and retention.
- Product Improvement: Actively seek out new features that could enhance our customers' experience on Uber. Collaborate directly with central teams to prioritize and ensure local relevance of new product rollouts.
- Stakeholder Management & Teamwork: Cultivate strong relationships with cross-functional, central, and territory teams (e.g., Marketing, Community Operations, Policy, Communication, Legal, etc.) to contribute to the long-term growth of the territory while fostering a global network.
- Strategy design: Participate in discussions with the team and stakeholders to develop robust strategies.
What you'll need
- 0 to 2 years of experience solving analytical problems; experience in business consulting, investment banking, or other hyper-growth startups is preferred.
- Proficiency in English and Spanish.
- Critical thinking and analytical rigor, as you will be working with data.
- Experience with data-driven decision-making - demonstrating sound judgment in ambiguous circumstances, and effectively communicating across a diverse team.
- Strong Excel skills.
- SQL or Python knowledge would be great
- Strong verbal, written, and visual communication skills.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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