Technical Account Manager

Há 7 dias


São Paulo, São Paulo, Brasil Taboola Tempo inteiro
Curious about what it's like to work at the world's number 1 discovery platform as a Technical Support Engineer? We're glad you asked

What is the key purpose of a Technical Support Engineer? As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database and backend technology issues.

What skills and qualifications do I need? For this role it is essential that you have:
At least one year of experience in a technical support positionKnowledge of business processes, workflows, and ability to provide structured formal documentationWhat will I be doing on a day-to-day basis? As a Technical Support Engineer you will:

Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issuesManage assigned cases to meet service agreement levelsProvide ongoing support and case management for top clientsWork with several departments across Global Support, Professional Services, R&D, Sales, and Account ManagementWrite technical notes and troubleshooting procedures to be used by the Global Support OrganizationDevelop a deep knowledge of Taboola-specific technology issuesWhy Taboola? If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.

We work with some of the biggest names in the business. Our partners include MSN, IstoÉ, Folha de São Paulo, R7, Editora Globo and much more.
It's easy, submit your CV by clicking the "Apply" button below. Please submit your CV in English Taboola is an equal opportunity employer and we value diversity in all forms.

We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success.

Employment is decided on the basis of qualifications, merit, and business need.
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