Customer Service Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Fintalk Tempo inteiro

A Fintalk é uma startup de tecnologia que nasceu para impactar positivamente a vida das pessoas por meio de uma comunicação humanizada e inclusiva.

Nosso objetivo é descomplicar a comunicação digital oferecendo a melhor solução conversacional:
uma plataforma completa, simples, resolutiva e acolhedora.

Nossa Cultura
Acreditamos que o ser do negócio são as pessoas.

Por isso, temos uma cultura alinhada pelos seguintes valores:

Obsessão pelo cliente

Não ter medo de errar

Trabalho em equipe

Curiosidade em estudar e humildade para aprender

Autonomia e obstinação

Junte-se a nós como Customer Service Specialist da Fintalk.

Neste papel, você será peça chave na customização e automatização de processos na plataforma de CSM (Customer Service Management) da Fintalk, participando ativamente na concepção e execução de soluções inovadoras e eficientes.

Procuramos um profissional que combine habilidades técnicas aprofundadas com uma paixão por resolver problemas complexos e melhorar continuamente a vida de nossos clientes

Atividades gerais:

-
Solução de Problemas: Se tornando a refrência da ferramenta na Fintalk, propor melhores praticas e idealizar caminhos para entregar soluções ideais para os clientes;
-
Parametrizar a Plataforma: Configurar via front estuturas de tickets, atendimento, filas, usuários, dashboards entre outros;
-
Personalização Avançada da Plataforma:Configurar visões avançadas por meio de estruturas JSON documentadas;
-
Gerenciar Tabelas:Ser responsável pela gestão de databases gerados por meio de formulários e importação de dados, garantindo a qualidade de leitura e atualização dos mesmos;
-
Automatizar ações de forma integrada:Criar triggers e workflows (n8n) que permitam automatizar ações realizadas na plataforma por meio de integração a APIs externas e APIs nativas do CSM Fintalk.

Requisitos:

  • Experiência com JavaScript;
  • Experiência em criação e/ou configuração de páginas web e sistemas web amigáveis para usuários;
  • Experiência em solução de problemas complexos;
  • Experiência em automação de processos.

Formação:

  • Formação em Ciência da Computação, Engenharia de Sistemas, ou áreas afins.

Diferenciais:

  • Ter experiência prévia com softwares que permitam a integração e automação de tarefas entre aplicativos e serviços online. (Microsoft Power Automate, n8n, zapier, etc);
  • Facilidade de aprender novas ferramentas, sendo um "fuçador" nato;
  • Experiência com plataformas de ITSM e/ou gestão de serviços e incidentes;
  • Pessoas curiosas, apaixonadas pelo que fazem e com uma variedade de habilidades;
  • Bom relacionamento interpessoal e comunicação;
  • Foco na entrega e solução de problemas, com o objetivo de agregar valor ao projeto e ao cliente.

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