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Change Management Process Specialist
3 meses atrás
Descrição da vagaAbout the PositionAre you motivated by the prospect of continually improving business processes? Mouts is currently seeking a Change Management Process Specialist in OTC/PTP to join our Global Technology team, supporting one of our prestigious clients.
In this role, you will play a crucial part in supporting change management for process changes from an end-to-end (E2E) perspective, facilitating trainings, managing access, and being the go-to expert for new system functionalities.
Main Responsibilities:
- Lead and monitor actions related to process impacts within the SMEs (Subject Matter Experts) and the business.
- Develop training material in collaboration with SMEs, including handson sessions.
- Conduct and lead sessions with ambassadors and train the trainers.
- Assist in mapping business activities and managing technical cutover.
- Gain a thorough understanding of system functionalities to address business adaptation challenges.
- Support roles and profiles mapping (User Access Management
- UAM).
- Contribute to the Communication & Engagement Plan.
- Provide support to the hypercare team in resolving processrelated incidents.
- Act as a guardian of the Project template, striving to minimize deviations from the standard.
- Facilitate smooth transitions of processes to regular business operations.
What We Are Looking For:
- Strong foundation in project methodologies, both Agile and Traditional.
- Proficiency in using tools for developing training materials.
- Technical understanding of business processes, specifically in Sales & Procurement.
- Knowledge of SAP systems, preferably S/4 MM or SD.
- Fluent in English.
- Skills in process design.
- Excellent communication and collaboration abilities.
- Effective problemsolving skills.
Join Mouts IT in this vital role, where you will have the opportunity to drive significant change and improve processes for one of our key clients.
