Customer Engagement

Job ID REQ-
*
May 15, 2024

Summary Novartis is among the world's leading pharmaceutical companies, always seeking to bring innovative products to patients quickly and effectively.

As a global company, resources and learning opportunities at Novartis are also plentiful, involving both global and local cross-functional careers.

As part of Novartis Brazil, you will have great opportunities to develop and impact the success of our business, contributing to the same purpose of reimagining medicine to improve and extend people's lives.

About the

Role Work Model:
Hybrid

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This role will work directly with the area:IM: BE&E - Customer Experience

Key responsibilities:

• In partnership/alignment with the iCE&E team, establish the ideal channel/channel mix and experience.
• Setup reporting tools that enable a data-driven iterative and incremental CE&OEprocess.
• Own customer engagement and omnichannel expertise and establish, document and share WGLL (what good looks like).
• In partnership/alignment with the iCE&E team, localize and own traditional and new solutions (Veeva, SFMC, etc.).
• Define and sustain SLAs for solutions, enablers and capabilities.
• Enable incremental iteration (PDCA) by defining the baseline, owning execution, deeply understanding outcomes and developing/acting on learnings.
• Co-develop and localize meaningful and impactful content that enables positive change in customer perception and behavior.
• Co-develop the customer engagement and omnichannel execution strategy/plan with the TAs and iCE&E.
• Strong experience defining and sustaining a variety of marketing tools, enablers and strategies (CRMs, digital websites and assets, etc.).
• Strong experience designing and sustaining high-performing marketing and omnichannel teams.
• Experience in leading leaders and cross-functional teams.
• Deep knowledge of marketing, digital marketing, customer engagement, and multi/omnichannel execution.
• Ability to create and build a desired culture (Unbossed, Curious, Inspired, Psychological Safety).
• Fluent in English
• Understanding of the healthcare and the pharmaceutical industry.

Why Novartis:

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions.

Be a part of this mission and join us Learn more here:

You'll receive:

competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.

If you want to learn more about our benefits, you can access the

Novartis Life Handbook:

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Division International
Business Unit Corporate
Location Brazil
Site Santo Amaro
Company / Legal Entity BR03 (FCRS = BR003) NOVARTIS BIOCIENCIAS S.A

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