Customer Success Consultant

2 semanas atrás

São Paulo, São Paulo, Brasil RELX Tempo inteiro
Role overview


Our business is rapidly transforming as we move from providing online reference solutions to AI-driven analytics and decision tools that help our customers make better business decisions.

We are seeking a customer centric, data driven, and passionate Customer Success Consultant to help our customers adopt and engage with our tools, building preference and loyalty to LexisNexis over the long term.

This role will be our first customer success hire serving our rapidly expanding Latin America region.

This is an exciting entrepreneurial opportunity to get in on the ground floor of a key growth region for LexisNexis.


PLEASE APPLY WITH A RESUME IN ENGLISH

Responsibilities:


The Customer Success Consultant works in tandem with our Sales and Customer Support teams to provide post-sales support to customers leveraging our news and business information solutions.

We take a consultative approach with every account to hone our support to our customers' geography, industry, department, and role.

Your ultimate goal will be to drive customer happiness, engagement, adoption, retention, and overall success via in-person and digital:

  • Product onboarding, training, and demos
  • Webinars, panels, and presentations
  • Outreach and engagement of new and dormant users
  • Search / dashboard setup and consulting
  • Customer meeting followups


We are looking for results-oriented individuals who can leverage their expertise as well as our CRM tools, processes, and metrics to achieve clear targets in their assigned territories.

We work in as global and supportive culture where our customer success teams share feedback and collaborate closely with our product and content functions to continuously improve our offerings and go-to-market.

We value individuals who have a passion for customers, think outside of the box, and can work seamlessly across borders, hierarchy, and functions.


Qualifications:

  • Bachelor's degree or equivalent experience.
  • 35 years of experience in a matrixed corporate environment. Past experience in consulting, customer engagement, account management within B2B industries is a plus.
  • Business fluency in Portuguese, Spanish, and English
  • Demonstrated ability of consultative approach to uncover customer's needs, investigate further, and resolve problems.
  • Ability to quickly develop an in depth understanding of LN products and services.
  • Strong oral and written communication skills and confidence in presenting virtually and in person to senior customer stakeholders.
  • Strong time management and organizational skills.
  • Proficiency in Microsoft Office and CRM tools (e.g., Salesforce)
  • Ability to interpret key performance metrics and take action to achieve targets
  • Could require local or overnight business travel

About our Company and Division:


LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help professional customers make more informed decisions, increase productivity, and serve their clients better.

We serve customers in more than 175 countries with 10,000 employees worldwide and are part of RELX Group.

RELX Group is one of the constituents of the FTSE 100 Index, Financial Times Global 500 and Euronext 100 Index.

Nexis Solutions is a division of LexisNexis Legal & Professional, with more than 11,000 customers across the world. Our leading products and services are used in virtually every industry and area of business.

We aggregate information from over 40,000 international news and business sources, as well as thousands of business-relevant web sites, blogs and forums.

Our content portfolio ranges from newspapers to trade magazines, from company databases to market reports, with literally millions of new documents added to our database every day.

With archives dating back 40 years, we provide results that paint the whole picture, not just the most recent headlines.


LexisNexis, a division of Reed Elsevier, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact


LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process. If you have

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