Ticket Manager

1 semana atrás


Campinas, São Paulo, Brasil Braga Soluções Em Ti Tempo inteiro
Desde 1999, a Braga Soluções em TI disponibiliza serviços e produtos personalizados e assertivos para clientes dos mais diferentes portes e segmentos de atuação-
Responsabilidades:_
  • Realizar a Gestão da fila de Tickets, controlando, distribuindo, priorizando, categorizando e garantindo atendimento das demandas (incidentes, solicitações, consultas e mudanças) conforme os processos definidos e os níveis de serviços acordados com as áreas internas, clientes e fornecedores.
  • Será responsável pelo acompanhamento dos SLA's dos Tickets;
  • Responsável por acompanhar, interagir, cobrar e atualizar o escalonamento
  • Responsável pelo agendamento de visitas semanais e agenda de carros.
-
Requisitos _
  • Ensino médio Completo; desejável cursando / completo superior.
- Pacote Office Intermediário- Boa capacidade de comunicação oral e escritaTipo de vaga: Efetivo CLT
Benefícios:
  • Assistência médica
  • Assistência odontológica
  • Seguro de vida
  • Vale
  • refeição
  • Vale
  • transporteHorário de trabalho:
  • De segunda à sexta
  • feira
  • Turno de 8 horasTipos de pagamento adicional:
  • 13o salário
  • Hora extraPergunta(s) de seleção:
  • Pretensão Salarial

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