Analyst- Dwp

2 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil HCL Technologies Tempo inteiro
Sao Leopoldo

0-2.5 Years

Brazil

Job Description (Posting).

  • To support daily technical support activities for desktop, laptop & printers
  • To set up and test desktop computer peripherals(New users)
  • To perform the system changes adhered to organizational policies
  • Conduct remote desktop troubleshoot to endusers along with documentation ticket maintenance
  • Maintain technical documentation in association with other functional departments
  • To own endtoend activities whenever there is a new rollout of OS / Applications etc
  • To work on the proactive tickets triggered the Workblaze tools until closure / escalate as appropriate
  • To assist the users setup their VPN / Citrix / Azure / VDI etc

Requirements:

  • Degree completed or in progress in IT;
  • Solid experience with Hardware and Software troubleshooting and Network basic support;
  • Excellent verbal and written communication;
  • Advanced/fluent conversational English (mandatory);
  • Intermediate conversational Spanish (mandatory);

Qualification
B-Tech

No. of Positions
1

Skill (Primary)
DWP-USS-SERVICE DESK

Employee Group
Business Line FT

City
São Francisco

Entity

INFRA

Auto req ID
1394929BR

Expected Date of Closure
16-Jun-2024

  • Analyst- Dwp

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Hcl Technologies Tempo inteiro

    Sao Leopoldo0-2.5 YearsBrazilJob Description (Posting).To support daily technical support activities for desktop, laptop & printersTo set up and test desktop computer peripherals(New users)To perform the system changes adhered to organizational policiesConduct remote desktop troubleshoot to end users along with documentation ticket maintenanceMaintain...

  • Analyst- Dwp

    2 semanas atrás

    Porto Alegre, Brasil HCL Technologies Tempo inteiro

    Sao Leopoldo 0-2.5 Years Brazil **Job Description (Posting).** - To support daily technical support activities for desktop, laptop & printers - To set up and test desktop computer peripherals(New users) - To perform the system changes adhered to organizational policies - Conduct remote desktop troubleshoot to end-users along with documentation ticket...

  • Analyst

    3 semanas atrás

    Porto Alegre, Brasil HCL Technologies Tempo inteiro

    **ANALYST**: - Sao Leopoldo - 0-2.5 Years - Brazil **Job Description (Posting).** - Remote support to users from sales department on One Sales tool used during normal business hours. - Manage, update and elevate tickets accordingly. - Supplier will hire a Senior resource to produce reports using the tickets tool and provide to client. - Client will be...

  • Analyst

    2 semanas atrás

    Porto Alegre, Brasil HCL Technologies Tempo inteiro

    **ANALYST**: - Sao Leopoldo - 0-2.5 Years - Brazil **Job Description (Posting).** - To support daily technical support activities for desktop, laptop & printers - To set up and test desktop computer peripherals(New users) - To perform the system changes adhered to organizational policies - Conduct remote desktop troubleshoot to end-users along with...

  • Analyst

    3 semanas atrás

    Porto Alegre, Brasil HCL Technologies Tempo inteiro

    Sao Leopoldo 0-2.5 Years Brazil **Job Description (Posting).** - Remote support to users from sales department on One Sales tool used during normal business hours. - Manage, update and elevate tickets accordingly. - Supplier will hire a Senior resource to produce reports using the tickets tool and provide to client. - Client will be responsible to manage...