Desktop Support Technician L2

1 semana atrás


São Paulo, São Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro

Company Overview:


Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.


Job Overview:


As a Level 2 Desktop Support you are responsible for supporting client technology and services located onsite at the customer location.

This includes but not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support and Audio/Visual & physical conference room support technologies.

This is an internal end user employee facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial.

-
English CV's only

How You Will Make An Impact:

  • Plan, design, implement, and support hardware and software installation projects
  • Analyze, test, and debug compute device systems
  • Customize systems for specific functional areas or unique user needs
  • Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office onsite Travel
  • Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes
  • Provide user training and education
  • Reimaging with data transfer a requirement
  • New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
  • Printer installation and troubleshooting
  • Problem diagnosis and resolution
  • Ensure client satisfaction and client management
  • Provide user training and education
  • Reporting to customers and management on status, resource needs, and projected outcomes
  • Mentorship and training of junior Regional IT Specialists by more senior members of the team on processes and tools
  • Project management

What You Need To Succeed:

  • Job experience and history focused on Desktop Support at Tier 2 levels
  • Proficient in MacOS and Microsoft Windows.
  • Skilled in all diagnostics, commands
  • Experienced in utilization of array of Desktop Imaging and MDM tools, such as Intune, SmartImager, Imperious, SmartDeploy
  • A thorough knowledge of Personal Computer Hardware, PDA devices, Desktop Software, Windows 10, Office 365, Microsoft Office products, OSX, G-Suite support & administration, Anti-Virus, Internet Browsers, Internet connectivity
  • Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support
  • Leadership ability to ensure technical growth and professionalism of Desktop team and colleagues
  • Min of 3 years relevant technical experience supporting users in a Windows and Mac environment
  • Ability to multitask and manage multiple priorities in a fastpaced environment
  • Ability to diagnose and solve complex technical issues
  • Ability to professionally perform and communicate in stressful and high impacting situations
  • CompTIA's A+ and Network+ certification preferred;

MCSE:
Desktop Infrastructure and CCNA a plus

  • Effective communication skills
  • Ability to work collaboratively with other IT Regional Specialists and crossfunctional technical team members to support deadlines; ability to work independently as well
  • Ability to interface with executive level internal employees and troubleshoot their compute requirements
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customerfacing environment
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem solving
  • Ability to handle multiple tasks concurrently with competing deadlines
  • Ability to travel to customer sites for installations, troubleshooting, user training, and relationship management

Compensation:

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Our Commitment to Diversity & Inclusion:

  • At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._

  • Desktop Support Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil New Era Technologies Tempo inteiro

    Be more than just an employee. Join New Era's growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to "securely connect people, places, and information in a rapidly changing digital world." Work alongside__ __the finest team of highly...

  • Support Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil Iron Systems Tempo inteiro

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support...

  • Desktop Support Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil New Era Technology Tempo inteiro

    Responsibilities:- End User Support Experience: Three to four (34) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management...

  • Desktop Support Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil New Era Technology Tempo inteiro

    _New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide._ We are looking for team...

  • Desktop Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil HCLTech Tempo inteiro

    support daily technical support activities for desktop, laptop & printersTo set up and test desktop computer peripherals(New users)To perform the system changes adhered to organizational policiesConduct remote desktop troubleshoot to end-users along with documentation ticket maintenanceMaintain technical documentation in association with other functional...


  • São Paulo, São Paulo, Brasil Everest Technologies, Inc Tempo inteiro

    Note: Consultant will coordinate with teams across different Offshore/Nearshore counterparts. Therefore, they should be able to communicate in English. Please share a copy of your resume in EnglishThe L2 Support Engineer will be responsible for providing technical support for complex issues that cannot be resolved by the Level 1 team. The ideal candidate...

  • Service Technician Jr

    1 semana atrás


    São Paulo, São Paulo, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Sao Paulo- Ref: JOHNCRANELATAM00773- Division: John Crane- Job Function: After Sales Service RepairSERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT) SERVICE TECHNICIAN JR (TECHNICIAN III FIELD SERVICE/SUPPORT)


  • São Paulo, São Paulo, Brasil New Era Technology Tempo inteiro

    New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide._ We are looking for team members...

  • Service Desk Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil Marken Tempo inteiro

    Job Title: Service Desk Level 1 (L1) TechnicianJob Description: A Service Desk Level 1 (L1) Technician plays a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility of an L1 Technician is to resolve basic technical issues and provide timely and effective solutions to ensure mínimal...

  • Dispatch Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro

    The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch...


  • São Paulo, São Paulo, Brasil AVASO Technology Solutions Tempo inteiro

    About Us:AVASO Technology Solutionsis currently seeking aIT Support Specialistwith a passion for the IT area.As anAVASOemployee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than190+ countriesas well as...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil AVASO Technology Solutions Tempo inteiro

    AVASOTechnology Solutions is currently seeking anInformation Technology Field Technicianwith a passion for the IT area.As anAVASOemployee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 190 countries as...


  • São Paulo, São Paulo, Brasil AVASO Technology Solutions Tempo inteiro

    AVASO Technology Solutions is currently seeking an Information Technology Field Technician with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 190...

  • Junior IT Support

    1 semana atrás


    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    A Cognizant Technology Solutions is a North American IT multinational company based in New Jersey that has been in Brazil for 11 years, with offices in Sao Paulo and Curitiba. We currently have a team of almost one thousand and five hundred associates, but we continue to grow exponentially and look for new talents who are interested in a career opportunity...

  • Field Support Engineer

    2 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil IT2B Tempo inteiro

    Área e especialização profissional: Informática, TI, Telecomunicações - Informática Nível hierárquico: Operacional Local de trabalho: São Paulo, SP Regime de contratação de tipo Efetivo – CLT Jornada Período Integral Modelo de Trabalho: Home office Tipo de contrato: CLT por tempo indeterminado. Formação: superior com pelo menos 50% do curso...

  • Service Technician

    1 semana atrás


    São Paulo, São Paulo, Brasil Macopharma Tempo inteiro

    About usWe are professional, agile, innovative and our goal is to Macopharma develops and designs quality innovative blood products and bio-sourced therapies for patients. We are dedicated to raising the standards of care by relying on close relationships with our suppliers and users, and pushing ourselves constantly to become the world's most trusted...

  • Field Support Engineer

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Field Support Engineer

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • MuleSoft Support

    1 semana atrás


    São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...