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Ixp Intern

3 meses atrás

Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

We help the world run better

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.


Three reasons to intern at SAP

Culture of collaboration:
meet with mentors, make new friends across the globe and create a thriving personal network.

Gain visibility:

with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


About the team


The primary function of the SAP Ariba student intern is to work with team members to provide dependable and timely resolution for complex software issues related Ariba solutions.

The student intern also possesses a strong focus on customer service and communication that results in an exceptional user experience.

Delight customers always.

What you'll do:

Position title:
SAP iXp Intern - Ariba product support

Location:
São Leopoldo, Rio Grande do Sul

In this role, you'll:

  • Own and manage concurrent incidents in a ticketing system.
  • Adheres to KPIs, especially responsiveness SLAs and productivity goals.
  • Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in deescalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
  • Collaborates with global support engineers across the product area to drive positive customer outcomes.
  • Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
  • Maintains good collaboration with other SAP Support teams to drive a smooth experience for customers.

Who you are:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

  • Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assurance
  • Good verbal and written communication skills in English.
  • Experience with one or more of the following:
  • SQL
  • JSON
  • JAVA
  • Javascript
  • Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
  • Exceptional written and oral communication skills; ability to listen and work with customers in realtime. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
  • Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fastpaced environment and ability to work crossculturally

NICE TO HAVE

  • Deep knowledge of SQL in a practical environment
  • Experience with big data analysis.

SAP DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Requisition ID:
|

Work Area:
Administration |
Expected Travel: 0 - 10% |

Career Status:
Student |

Employment Type:
Intern |

Additional Locations:
#LI-Hybrid