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Support Analyst
3 meses atrás
A T-Systems, multinacional alemã pertencente ao Grupo Deutsche Telekom, busca Analista de Suporte de Sistemas com bom nível de idioma inglês, para atuar de forma 100% remota.
A T-Systems conta com colaboradores que estão em constante processo de aprendizado e desenvolvem um trabalho em equipe de forma a tratar todos com foco em desenvolver seu lado profissional e pessoal.
Nossa cultura é de constante aprendizado e estamos pautados em 5 pilares:
- Pessoas que fazem acontecer
- Trabalho em equipe
- Inovação
- Excelência operacional
- Foco no cliente
Vem ser T-Systems
Responsabilidades e atribuições:
- Suporte e aplicação PLM ARAS no cliente;
- Resolução de incidentes e problemas;
- Updates, aplicação de patches;
- Monitoramento;
- Testes na aplicação;
- Documentação dos processos e resoluções.
Requisitos e qualificações:
- Bom nível de idioma inglês
- ITIL
- Windows Server
- Network
- Databasis
Desejável conhecimentos em:
- ARAS
- PLM
Conhecimentos voltados para solução de incidentes de aplicações Windows:
- Análise de performance da aplicação e banco;
- Identificação de problema na cadeia de aplicações envolvidas;
- Análise de logs;
- Conhecimentos básicos de rede e banco para redirecionamento de incidentes;
- Noções de instalações de aplicativos em Windows;
- Noções de criação e manutenção de serviços Windows.
Informações adicionais
- Plano de saúde (S/ Coparticipação);
- Plano odontológico;
- Vale Refeição ou Vale Alimentação;
- Auxílio Creche;
- PLR;
- Incentivo ao Estudo;
- Licenças de treinamentos pagas pela empresa;
- Wellhub;
- Programa de Apoio ao Empregado (CARE).
