Customer Success Manager
3 semanas atrás
M&O Partners is a leading distributor and agent for international equipment manufacturers for the energy industry.
Our Client is hiring:
FutureOn is a leading provider of digital solutions tailored for the energy industry, specializing in the oil and gas sector. Their flagship product, FieldTwin, enables companies to create and manage digital twins of their oil and gas assets while facilitating better decision-making.
About the position
CSM – Customer Success Manager-CLT
Salary – Expectation
Work Time
8 am – 5 pm - Rio de Janeiro office (Hybrid System 3x in the office)
Home office at least twice a week
From Monday to Friday
Benefits
Health Insurance (Dependents included)
Dental Insurance (Dependents included)
Live Insurance
Food Voucher BRL 35 per day
Duties:
- Account planning, including developing client strategic objectives, working on key priorities and organization mapping
- Keep clients informed about product updates and roadmap through virtual events and personalized updates. Identify opportunities and possible areas for expansion of the use of FieldTwin within the customer organization
- Be the key point of escalation for the client in all matters including projects, support, training, and finance
- Conduct regular remote customer & partner meetings as well as ad hoc in-person meetings when required
- Deliver on internal reporting. This means attending weekly internal reporting meetings, action tracking, maintaining customer health metrics, and ensuring contact and engagement records are up to date in the CRM.
- Assist with and resolve customer support enquiries, solving and troubleshooting where possible, escalating if required.
- Support the Product and Consulting team with any customer engagement to understand and collate the user requirements and goals for specific FieldTwin use cases, developments and/or integrations.
- Responsible for the management of Support and License Agreements of your assigned accounts and regular governance meetings with customers to review performance.
- Responsible for supporting marketing activities related to assigned accounts as needed (generation of client case studies, marketing show cases, press releases and similar)
- Support new business / business development activities as needed.
- Represent FutureOn within local and international industry groups.
- Support academic outreach including use of FieldTwin as both a teaching and research & development platform.
- Writing and maintaining technical documentation.
About The Role
As a Customer Success Manager at FutureOn, your main role will be to nurture client relationships to drive FieldTwin platform adoption. Collaborating closely with internal teams like Product Development, Professional Services, Sales, and Operations, you'll ensure our customers extract maximum value from our product and identify opportunities for revenue growth.
As a Customer Success Manager at FutureOn, your main role will be to nurture client relationships to drive FieldTwin platform adoption. Collaborating closely with internal teams like Product Development, Professional Services, Sales, and Operations, you'll ensure our customers extract maximum value from our product and identify opportunities for revenue growth.
Skills & Experience
- Excellent presentation and communication skills.
- Ability to take overall responsibility for multiple workstreams.
- Self-motivated with the ability to work unsupervised.
- Ability to work collaboratively in cross-function teams.
- Understanding of sales and commercial processes.
- Understanding of product development processes and requirements definition
- Understanding of the use of digital platforms for project development, execution, operations and decommissioning.
- Ability to influence internally and externally at an executive and engineering level.
- Fluency / proficiency in normal tools such MS Office suite and CRM/Salesforce.
- Fluent in Portuguese & English - written and spoken.
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