Customer Experience Consultant

1 semana atrás


Rio de Janeiro Rio de Janeiro, Estado do Rio de Janeiro, Brasil Tata Consultancy Services Tempo inteiro
Come to one of the biggest IT Services companies in the world Here you can transform your career

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for

Customer Experience Consultant,

who wants to learn and transform his career.

In this role you will: • Support the execution of omnichannel integrated campaigns for priority General Medicines market/brands across EM in a timely manner, with clear customer segmentation and targeting. • Work closely with assigned Medical Affairs Managers within the Digital Hub team to plan and execute the campaigns, including implementation of DDCx user journeys and content planning across the broader channel mix • Manage x-matrix stakeholders and third parties to execute flawlessly, including MOC, media agencies and relevant Regional and Local stakeholders in the LOCs. • In alignment with global & General Medicine analytics framework, execute (or lead vendor to execute) tagging of content and campaigns to track usage and effectiveness for improvement. Provide instructions for tagging across all campaign collaterals. • Carry out monthly campaign performance analysis, analysing all relevant data sets, distilling key insights and recommending actions for optimisation ready for presentation to snr management as part of ongoing agile sprint retrospectives. • Work with D&A lead and scrum masters to ensure effective and efficient use of global digital platforms including latest best practices, updates or releases including new functionalities & channels. • Manage content and activity demand forecasting and prioritization process with MOC and 3rd party vendors to ensure timely execution of campaigns / channels with appropriate regional governance • Manage digital vendors, translation vendor, carry out necessary compliance and management monitoring activities on routine basis to mitigate identified risks across the Digital Hub. • Own the development, implementation & continuous optimization of customer-centric digital framework

And much better if you stand out for: • Experience in Digital Marketing • Experience in pharma industry • Experience in campaign data & analytics for closed loop marketing • Experience working with pharma brands at local or global level • Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys • Advanced English

Soft Skills: • Experience in campaign data & analytics for closed loop marketing • Experience working with pharma brands at local or global level • Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys • Understanding of customer segmentation & targeting • Hands on experience of content development and copy approval, i.e. Content Lab

What do we offer?

Benefits – Brazil: insurance Plan insurance vouchers Voucher assistance

Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates with SESC of Certifications TCS Learning Portal – Online courses and live training experience opportunity Partnership with Universities and Language Schools Your Buddy – By referring people you become eligible to receive a bonus for each hire Gems – Recognition for performance – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer #Buildingonbelief



  • Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...


  • Rio de Janeiro, Rio de Janeiro, Brasil Fundação Movimento Universitário de Desenvolvimento Econômico e Social Tempo inteiro

    Empresa no segmento de saúde ocupacional seleciona estudantes de ADMINISTRAÇÃO, 4o ao 6o período, ou MARKETING, 2o ou 3o período, ou GESTÃO COMERCIAL, 2o ou 3o período, para estágio na área de Customer Experience.Atividades: Apoiar a área de Customer Experience no fluxo de atividades para atendimento às demandas dos clientes; Realizar...


  • Rio de Janeiro, Rio de Janeiro, Brasil Ng Tempo inteiro

    Se você quer construir a maior solução financeira para a geração Z na América Latina esse é o seu lugar.Buscamos pessoas fora da curva para fazer parte do time de Customer Experience da NG CASH. Acreditamos que o papel de CX é fundamental para o sucesso da empresa. Buscamos pessoas que também acreditam nisso e que tenham o brilho no olho para...

  • Consultant

    Há 8 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Hcl Technologies Tempo inteiro

    Consultant:Rio De Janerio5-9 YearsBrazilJob FamilyPractice (Packages)Job Description (Posting).*Requirements: 5+ years proven experience as an SAP PP DS and QM Consultant with handson experience in implementing and supporting SAP PP DS and QM solutions. Minimum 2 to 3 End to End implementation project experience Extensive experience of different advance...


  • Rio de Janeiro, Rio de Janeiro, Brasil Praxis Tempo inteiro

    PRAXIS is a leading company that seeks to strengthen companies through the use of specialized methodologies and tools and with a focus on consulting, integration, outsourcing, and systems development.We ́re looking for a Mainframe Senior z/OS Consultant for our client (BMC)Primary Roles and Responsibilities: Works interactively with all project staff, both...


  • Rio de Janeiro, Rio de Janeiro, Brasil TIM SA Tempo inteiro

    Id da vaga:22402Cargo:Customer Experience Designer - Consultor(a) SêniorDiretoria:Chief Revenue OfficerBreakdown:Customer RelationsUO:Automated Customer Models to VoiceRegional: TIM SA HeadquarterEstado:RIO DE JANEIROCidade:RIO DE JANEIRODescrição do perfil:Responsável por suportar na análise, desenho e especificações das jornadas de atendimento nos...


  • Rio de Janeiro, Rio de Janeiro, Brasil DNV Tempo inteiro

    Risk Management unit Brazil is seeking a talented Senior Consultant with a proven ability to tackle complex technical challenges, to join a fast-paced technical safety consultancy at the cutting edge of risk analysis techniques. This a great opportunity to be part of a motivated team that is a trusted voice to tackle global transformations and challenges,...

  • Service Consultant

    Há 3 horas


    Rio de Janeiro, Rio de Janeiro, Brasil As a registered user you will have access to CV registration and vacancy notification based on your Tempo inteiro

    Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a...

  • Tableau Consultant

    Há 4 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Allshore Virtual Staffing Tempo inteiro

    About AllShore Virtual Staffing:AllShore Virtual Staffing is a leading remote staffing company, offering top-tier professionals working 100% remote to businesses worldwide. Specializing in IT and software development, design, administrative support, digital marketing, and more. AllShore connects organizations with skilled talent to meet diverse business...


  • Rio de Janeiro, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Personetics Tempo inteiro

    About The CompanyPersonetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven...


  • Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiro

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sales Consultant

    Há 3 horas


    Rio de Janeiro, Rio de Janeiro, Brasil As a registered user you will have access to CV registration and vacancy notification based on your Tempo inteiro

    Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a...

  • SD Consultant

    Há 5 horas


    Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiro

    We help the world run betterPURPOSE AND OBJECTIVESTo address customer requirements in Agribusiness segment. As SAP Consultant, will have to support current and upcoming SAP projects as well as key customers on their implementations of innovation products, mainly in S/4 HANA. Build competencies to deliver S4Hana Solutions to Customers.EDUCATION AND...


  • Rio de Janeiro, Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    The Role:Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to...


  • Rio de Janeiro, Rio de Janeiro, Brasil Inclusion Cloud Tempo inteiro

    About the job Zendesk Implementation ConsultantThere would be some dependencies on other existing Zendesk workflows (the client's Ops and Product teams are using Zendesk as well), so the client would want to make sure other teams' rules remain intact.Someone with more experience in architecting or redesigning Zendesk workflows would be ideal for helping the...


  • Rio de Janeiro, Rio de Janeiro, Brasil Boston Consulting Group Tempo inteiro

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...


  • Rio de Janeiro, Rio de Janeiro, Brasil ABL Group Tempo inteiro

    Description:Be the energy behind change. Join ABL Group.ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300...

  • Salesforce Consultant

    Há 9 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Nearsure Tempo inteiro

    What to expect while working at Nearsure?At Nearsure, we pride ourselves on being a close-knit remote team. Join our LATAM crew and experience a strong sense of connection even while working from a distance.We highly appreciate our team members and prospective candidates looking to fill our job openings. Get ready for enjoyable activities like coffee breaks,...

  • Customer Experience Analyst Jr

    39 minutos atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Feegow Tempo inteiro

    Somos uma healthtech focada em promover o acesso à melhor gestão para médicos que querem levar seus consultórios ao próximo nível e gestores que buscam uma solução high end e robusta que dê conta da operação de ponta à ponta.Seguimos crescendo de forma acelerada. Nossos desafios serão cada vez maiores e por isso estamos sempre em busca de...