Technical Support Engineer
2 meses atrás
Overview:
The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components.
This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours.
Responsibilities:
- Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers.
- Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones
Requirements:
- Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
- Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
- Native Portuguese and Intermediary English
Additional Preferred Skills:
- Technical knowledge in private telephony, with knowledge in TDM and VOIP.
- Training or experience in Unify products, including OpenScape Voice, SBC and OSB.
- Voice over Cisco router
- Damovo / Ericsson
- Astra
- ITIL v3 Foundation or higher
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