Enterprise Support Engineer

Há 7 horas

Brazil, BR HotMic Tempo inteiro


About HotMic


HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.



Role Overview


We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer. This is a hands-on role involving both full-stack JavaScript development and customer-facing support. You will gather requirements, develop and ship customer-specific features, resolve issues, and keep the customer updated through calls and messages. You’ll also participate in our regular engineering sprints alongside other developers and product staff.



Responsibilities


  • Develop and deliver features tailored to a large enterprise customer.
  • Provide technical support, troubleshooting, and issue resolution.
  • Communicate directly with the customer via calls and messages.
  • Work within engineering sprints and coordinate with internal teams.
  • Maintain clear, fluent English communication.



Requirements


  • Fluent English (spoken and written).
  • Senior-level full-stack JavaScript experience.
  • Experience working in structured team sprints.
  • Background working with enterprise customers or complex implementations.
  • Comfortable in a mixed engineering + support role.
  • Strong teamwork and ability to work independently.

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