Sr. Engineer, Technical Support

3 semanas atrás


São Paulo Brazil, BR Canadian Solar Inverter Tempo inteiro

MAIN PURPOSE AND KEY RESPONSIBILITIES:

1. Responsible for answering technical/product questions from sales/customers to provide product solution.

2. Responsible for coordinating with related depts to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual and technical training documentation.

3. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy with time-efficient for all external technical documentation.

4. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers.



Key Result Areas and Characteristics:

  1. Bachelor’s in Power Electronics or Automation related major
  2. More than 3 years of experience in technical support and market promotion.
  3. Experience in PV, PV Inverter, Energy Storage System industry is preferred.
  4. Good English communication proficiency.
  5. Have independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution.
  6. Can adapt to high-intensity work, proactively with strong responsibility, good sense of teamwork.
  7. Proficiency in office software.
  8. Can adapt to a certain degree of business trips.


  • Software Support Engineer

    1 semana atrás


    Brazil, BR Ranger Technical Resources Tempo inteiro

    Support Engineer: Software Position Summary:Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is looking to add a Software Support Engineer to their team. In this role, you will be instrumental in integrating...

  • Technical Support Engineer

    3 semanas atrás


    Brazil, BR Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Customer Support

    3 semanas atrás


    Brazil, BR KODIF Tempo inteiro

    About usKodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical...

  • Systems Support Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Clever Devices Tempo inteiro

    As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a System Support Engineer.Job Summary:The System Support...


  • São Paulo, Brazil, BR Sea Tempo inteiro

    Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences...


  • São Paulo, Brazil, BR Canadian Solar Inverter Tempo inteiro

    KEY RESPONSIBILITIES: Responsible for Technical Support & After Sales Service management for Latin region.Play as the key role work with HQ team to prepare new product launch, product training to sales team and customers.Work with sales team to understand the customer technical requirement, and offer technical solution to customers.Collect market information...

  • Technical Service Engineer

    3 semanas atrás


    São Paulo, Brazil, BR SOFARSOLAR Tempo inteiro

    Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. In this role you will:The role and...


  • São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    12-month FTCWe are seeking a Technical Onboarding/Migration Specialist to join our client’s proactive team. This role is critical in facilitating the transition of clients from outdated systems to a cutting-edge integrated platform. You will ensure a seamless, technically efficient migration process, leveraging your technical expertise and problem-solving...


  • Greater São Paulo Area, BR Red Hat Tempo inteiro

    The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation...


  • São Paulo, Brazil, BR Sea Tempo inteiro

    Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences...

  • Full Stack Engineer

    4 semanas atrás


    Brazil, BR Coltech Global Tempo inteiro

    I am partnered with a leading Fintech company who are looking for a Backend focused Full Stack Engineer to join their team.Key ResponsibilitiesBackend Development:develop, and maintain server-side logic using NodeJS and TypeScript.and optimize APIs for high performance and scalability.third-party APIs to enhance functionality and data retrieval.and...

  • Senior Software Engineer

    2 semanas atrás


    Brazil, BR Foretellix Tempo inteiro

    ***Please send your CV in EnglishWhat will you do:• Develop a revolutionary system for qualifying , and be involved in changing the world.• Work fully hands-on in coding, debugging, testing and simulations, using object-oriented and aspect-oriented languages, under Linux.• Take part in development of a new high-level open-source language, its compiler,...

  • Data Engineer

    3 semanas atrás


    São Paulo, Brazil, BR CriticalRiver Inc. Tempo inteiro

    Title: Data EngineerLocation: Sao Paulo BrazilRemote: Need to Support in USA PST time zoneDuration: Fulltime Interview process:Live Hacker rank test on Advanced SQL questions.Technical screeningClient live Hacker rank interview. Summary:Need a minimum of 6 years experience in SQL, with hands-on experience in writing complex queries and optimizing database...

  • Solutions Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Aiko Energy Tempo inteiro

    Responsibilities:1. Based on the company's overall strategy, participate in market planning, undertake product marketing goals, and be responsible for regional product marketing expansion;2. Work closely with account managers to discover customer pain points and needs, and provide feedback to the product development team;3. Responsible for the...

  • Full Stack Software Engineer

    3 semanas atrás


    Brazil, BR CriticalRiver Inc. Tempo inteiro

    Title: Full Stack Software EngineerLocation: Brazil (Remote Support in PST time zone)Job Type: CLTSummary:We are hiring a Full Stack Software Engineer to build APIs as part of DaaP solution and end-to-end solutions for various in-house data tools supporting other data initiatives. You'll collaborate cross-functionally, with multiple internal stakeholders...

  • Identity Engineer

    1 semana atrás


    São Paulo, Brazil, BR SoftwareIDM Inc. Tempo inteiro

    Overview:SoftwareIDM creates innovative software to address the challenges faced by corporations in planning, developing, and deploying identity management automation. Our customers are typically organizations with 10,000 identities or more in all areas of business including: real estate, fast food, transport, finance, health, defense and aerospace,...


  • São Paulo, Brazil, BR TBEA Sunoasis Tempo inteiro

    The position will be one important member of TBEA’s LatAm engineering team, which takes care of company’s Solar inverter and BESS technical offer in the region.Main activities and Responsibilities:Pre-sales support and technical alignment with clients (EPCs/System Integrators, Investors, Technical Advisors)Support sales team with Solar inverter and BESS...

  • Java Software Engineer

    2 semanas atrás


    São Paulo, Brazil, BR Biz Latin Hub Tempo inteiro

    We are seeking a highly skilled and motivated Mid-Senior Software Engineer to join our team. As a Software Engineer, you will play a vital role in designing and implementing software systems, collaborating with a team, and delivering effective solutions. The successful candidate must possess solid experience in Java, demonstrating proficiency in this...

  • DevOps Engineer

    4 semanas atrás


    Brazil, BR Infogain - LATAM Tempo inteiro

    DevOps EngineerWe are looking for a DevOps Engineer to join our growing team, focusing on building cutting-edge Generative AI applications for document summarization, classification, and question-and-answer systems using unstructured data. Collaborate with a diverse clientele, ranging from startups to Fortune 100 companies.Responsibilities ● Develop...

  • Technical Recruiter

    Há 4 dias


    Brazil, BR micro1 Tempo inteiro

    About Us:At micro1, we're passionate about connecting top-tier remote developers with handpicked Silicon Valley companies. Our goal is to provide developers with competitive and stable income and access to the best companies in the industry, all while offering them a flexible work environment and a host of amazing benefits. We're proud to work with...