CS & Operations Analyst

2 semanas atrás


São Paulo São Paulo, Estado de São Paulo, Brasil Credix Tempo inteiro

About Credix

Credix is a FinTech company dedicated to growing businesses in Latin America. Building on our expertise, we now focus on providing a tailored Buy Now, Pay Later (BNPL) solution for B2B transactions in Brazil with our platform, CrediPay. CrediPay is created to help business grow their sales and improve their cashflow efficiency through seamless and risk-free credit offering. Sellers offer their buyers flexible payment terms at an attractive price point and receive upfront payments. We manage and protect our clients from any credit & fraud risk, letting them focus only on what matters: increased sales and profitability.


Why choose Credix?

  • Become part of a forward-thinking start-up where boldness and a commitment to excellence are paramount, and your personal and professional development is at the forefront.
  • Work alongside a dedicated team of bright individuals driven by an Olympian mindset to excel in every aspect of our operations. Together, we aim to build with velocity, utilizing innovative embedded finance strategies to expand business operations in Latin America.
  • Experience a close and supportive work atmosphere where collaboration thrives, wise judgment guides our decisions, and you can learn, grow, and take on meaningful responsibilities.


About the job

We are looking for someone to join the Credix Operations team as an Operations Analyst. You love serving clients and providing recommendations on how we can improve efficiency and effectiveness across our organization. You understand the needs of the organization and make changes to streamline operations.


Qualifications

  • Fluent in English and Portuguese, both written and verbal.
  • Passionate about the customer journey and willing to embrace a continuous improvement mindset, always seeking ways to optimize processes, improve performance, and innovate.
  • You are open to feedback and willing to experiment with new approaches.
  • Excellent problem-solving skills: you can quickly learn complex systems, break down problems, and develop rigorous and quantitative arguments to inform decision-making.
  • You are proactive and a fast learner.
  • Enthusiastic team player with a strong work ethic, entrepreneurial spirit, and ability to thrive in a fast-paced environment.
  • Strong analytical mindset combined with outstanding interpersonal and communication skills.


Responsibilities

  • Spend 90% of your time on daily customer support operations, ensuring a seamless experience for customers by addressing inquiries, resolving issues, and maintaining high service standards.
  • Act as a key user for customer support systems, ensuring smooth operation and effective use of tools and technology.
  • Represent the customer’s voice within the organization, collecting and analyzing feedback to identify recurring challenges and improvement opportunities.
  • Dedicate 10% of your time to process improvement, redesigning workflows, and implementing enhancements to improve efficiency, reduce resolution times, and scale operations.
  • Maintain and update the customer knowledge center, ensuring it reflects accurate and up-to-date information based on common inquiries and feedback.
  • Support the Product & Growth teams by structuring and sharing customer insights that inform product development and strategic initiatives.


What we offer

Collaboration and team spirit thrive best in an in-office environment. Our office provides a vibrant and engaging workspace where team members can connect, innovate, and grow. With access to our offices in Sao Paulo, you’ll immerse yourself in a culture of innovation and collaboration.


But that’s just the beginning - here’s what else we offer:

  • A culture of learning and experimentation: where you are encouraged to explore new ideas and technologies
  • Competitive salary package: Your hard work deserves recognition, and we ensure you’re well-rewarded for your contributions.
  • Equity stock options plan: Be a part of our journey towards success and share in the rewards.
  • Paid holidays: Enjoy the flexibility to recharge and rejuvenate
  • off-sites: Awesome team building, unforgettable memories, and adventures ensured during our team off-sites.


  • Campinas, São Paulo, Estado de São Paulo, Brasil LigueLead Tempo inteiro

    CS Operations com Foco em Dados e RetençãoVaga presencial para Campinas/SP Somos uma startup líder de mercado na área de tecnologia, com produtos de comunicação em massa para produtores de conteúdos digitais (infoptodutores/creators)Estamos à procura de um profissional de CS Operations com bilho nos olhos e com foco em Dados e Retenção para apoiar...

  • Business Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    We are currently seeking a skilled Business Analyst - Operations to join our team at {company}.In this role, you will work closely with our operations team to analyze and improve our business processes, identify areas for cost savings, and implement process improvements.Key responsibilities will include:Collaborating with stakeholders to understand business...

  • Service Operations Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Cytiva Tempo inteiro

    **Be part of a dynamic team that drives excellence in service delivery**Cytiva is committed to advancing human health by providing innovative solutions to our customers. Our team is dedicated to helping our customers overcome complex challenges in biotechnology, pharmaceuticals, and cell and gene therapies.We are seeking a highly motivated and...


  • São Paulo, São Paulo, Brasil Uber Tempo inteiro

    **Role Overview**As a Data Analyst at Uber, you'll be responsible for optimizing key operational metrics, such as Cost per Trip (CPT). Your primary focus will be on identifying cost-saving opportunities, collaborating closely with Tech, Product, and Operations teams to drive improvements.**Key Responsibilities**Examine CPT trends and share insights to...


  • São Paulo, São Paulo, Brasil Gwm Brasil Tempo inteiro

    **Job Summary**We are seeking an experienced Operations Management Junior Analyst to join our team at Gwm Brasil. The successful candidate will be responsible for coordinating and managing operations, ensuring seamless execution and meeting established targets.**Key Responsibilities**Coordinate with cross-functional teams to achieve operational objectives...

  • Business Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Peça Agora Tempo inteiro

    About the Business Analyst Role:The company is seeking a highly skilled Business Analyst to join our team. The Business Analyst will be responsible for analyzing business needs and developing solutions to improve business operations.Main Responsibilities:Analyzing business needs and identifying opportunities for improvementDeveloping and implementing...

  • CS Performance Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil DocuSign Tempo inteiro

    About the RoleWe are seeking a highly skilled CS Performance Analyst to join our team at Docusign. As a key member of our Customer Success organization, you will play a critical role in driving business performance optimization across the globe.Your primary responsibility will be to analyze large data sets, identifying patterns and predicting business...

  • Operations Analyst

    3 semanas atrás


    São José dos Campos, São Paulo, Brasil Drixit Tempo inteiro

    Operations Analyst Job DescriptionAbout the Role:We are seeking a highly methodical and organized Operations Analyst to join our team at Drixit. As an Operations Analyst, you will be responsible for coordinating hardware operational activities in Brazil, ensuring the accomplishment of processes and the achievement of objectives related to customer deliveries...


  • São Paulo, São Paulo, Brasil Boeing Tempo inteiro

    Job OverviewBoeing is seeking a skilled Global Business Operations Coordinator to support its operations management and compliance initiatives. This role involves providing critical business support services, traveler assistance, and coordinating facilities operations and administration.About the RoleThis is a full-time position that requires the individual...


  • São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:DiDi Global is a leading technology company in Latin America, driving growth and innovation in the region.Estimated Salary Range:$120,000 - $180,000 per yearJob Description:We are seeking a highly skilled Strategic Operations Business Analyst to join our team at DiDi Global. As a key member of our operations team, you will be responsible for...

  • Logistics Project Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Avon Tempo inteiro

    Company Overview:Natura, a leading company in the beauty industry, is looking for a skilled Logistics Project Analyst to join its team. With two iconic brands, Avon and Natura, we strive to create sustainable experiences for our customers.Estimated Salary: $80,000 - $120,000 per yearAbout the Role:We are seeking a highly motivated Logistics Project Analyst...


  • São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    Discover a dynamic opportunity to drive business expansion with Kaizen Gaming, a leading GameTech company operating in 17 markets. Our BI & Analytics team is seeking an experienced Business Intelligence Analyst - Operations Data Specialist to join our fast-growing team.The role focuses on delivering end-to-end data analytics solutions for operations-related...

  • Labor Management Analyst

    1 semana atrás


    Guarulhos, São Paulo, Estado de São Paulo, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its...


  • São Paulo, São Paulo, Brasil Boston Consulting Group Tempo inteiro

    Job Overview:We are seeking an experienced Operations Expert to join our team as a Knowledge Analyst. In this role, you will work closely with global topic leads and colleagues across Boston Consulting Group (BCG) to bring expertise and capabilities to the service of our internal and external clients.


  • São Paulo, São Paulo, Brasil Ebury Tempo inteiro

    At Ebury, we're expanding our security operations team to tackle the latest threats and ensure the integrity of our global fintech platform.Key Responsibilities:1. Security Incident Management and Response:Evaluate and manage security incidents and alerts through Ebury's SIEM tool.Conduct in-depth analysis of mail headers, antivirus/EDR alerts, and intrusion...


  • São Paulo, São Paulo, Brasil Ibm Tempo inteiro

    About the RoleWe are seeking a skilled Finance and Administration Analyst to join our team in Hortolandia. As an integral part of our finance operations, you will play a crucial role in ensuring the smooth functioning of our business activities.

  • Sales Operations Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Siemens Digital Industries Software Tempo inteiro

    Sales Operations Role DescriptionThis Sales Operations role at Siemens Digital Industries Software supports the Opportunity to Order function for the United States and Canada. As a key member of the Global Sales & Customer Success (GSCS) Organization, within Siemens DI SW, you will apply your knowledge and skills to complete a wide range of complex and...


  • São Paulo, São Paulo, Brasil Ebury Tempo inteiro

    Job Description:At Ebury Bank, we are seeking a highly skilled Senior Security Operations Analyst to join our team. The ideal candidate will have a strong background in security operations, threat analysis, and incident response.Key Responsibilities:Manage and respond to security incidents, using Ebury's SIEM tool to escalate and resolve threats.Conduct...

  • Cloud Analyst

    3 semanas atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil HSBC Tempo inteiro

    Due to HSBC Brazil´s growth and expansion there is a demand of a Cloud Analyst as below:Responsibilities• Collaborate with cross-functional teams to design, develop, deploy, and maintain cloud-based finance systems hosted in GCP.• Responsible for designing and deploying cloud and on-premise resources securely to support institutional operations.•...


  • São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

    Job SummaryWe are seeking a skilled Senior Fraud Analyst to join our team at Grupo Hub. In this role, you will be responsible for overseeing and analyzing user activities to detect fraudulent behaviors and ensure the integrity of our operations.