Service Operations Analyst
Há 2 dias
Are you a customer-focused professional with experience in field service management? Do you thrive in fast-paced environments and have excellent communication skills?
Cytiva is seeking a skilled Service Operations Analyst to join our team in Sao Paulo, Brazil. As a key member of our Services LATAM team, you will play a crucial role in providing administrative support to our Field Service team and Service Commercial team.
Responsibilities:
- Demonstrate high commitment in resolving customer issues and responding to service and order status enquiries, ensuring a high level of customer satisfaction.
- Manage estimated service deliveries by scheduling LATAM field engineers, opening and dispatching work orders and service requests in the system, and collaborating with team members to manage tasks efficiently.
- Manage and process manual internal and sales orders in multiple systems, ensuring all on-time delivery (OTD) and compliance requirements.
- Provide backlog updates and estimated service execution dates with the Service Sales team to drive revenue-generating activities.
- Send billing team lists of sales orders to be invoiced each week based on Zone requirements.
Requirements:
- Bachelor's degree in business administration, engineering, or international relations.
- Strong written and verbal communication skills in Portuguese and English; Spanish language proficiency is a plus.
- Previous client and customer service experience and thrive in a busy customer service environment.
- High attention to detail with the ability to effectively review service requests from customers, technical instructions from the FE team, sales agreements, and purchase orders.
This is an on-site position located in Avenida Nações Unidas, 14401, Edifício Parque da Cidade - Torre Jatobá, São Paulo, SP. We offer a competitive salary of R$110,000 - R$140,000 per year, depending on experience, as well as opportunities for career growth and professional development.
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