Service Operations Analyst

Há 2 dias


São Paulo, São Paulo, Brasil Cytiva Tempo inteiro

Are you a customer-focused professional with experience in field service management? Do you thrive in fast-paced environments and have excellent communication skills?

Cytiva is seeking a skilled Service Operations Analyst to join our team in Sao Paulo, Brazil. As a key member of our Services LATAM team, you will play a crucial role in providing administrative support to our Field Service team and Service Commercial team.

Responsibilities:

  • Demonstrate high commitment in resolving customer issues and responding to service and order status enquiries, ensuring a high level of customer satisfaction.
  • Manage estimated service deliveries by scheduling LATAM field engineers, opening and dispatching work orders and service requests in the system, and collaborating with team members to manage tasks efficiently.
  • Manage and process manual internal and sales orders in multiple systems, ensuring all on-time delivery (OTD) and compliance requirements.
  • Provide backlog updates and estimated service execution dates with the Service Sales team to drive revenue-generating activities.
  • Send billing team lists of sales orders to be invoiced each week based on Zone requirements.

Requirements:

  • Bachelor's degree in business administration, engineering, or international relations.
  • Strong written and verbal communication skills in Portuguese and English; Spanish language proficiency is a plus.
  • Previous client and customer service experience and thrive in a busy customer service environment.
  • High attention to detail with the ability to effectively review service requests from customers, technical instructions from the FE team, sales agreements, and purchase orders.

This is an on-site position located in Avenida Nações Unidas, 14401, Edifício Parque da Cidade - Torre Jatobá, São Paulo, SP. We offer a competitive salary of R$110,000 - R$140,000 per year, depending on experience, as well as opportunities for career growth and professional development.



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