Customer Experience Specialist with Portuguese

Há 1 mês


Brazil, BR Dossier Perfumes Tempo inteiro

Dossier is on a mission to redefine the way people shop perfumes by providing clean, ethical, high-quality versions of iconic ︀︌︊︌︁︉︆︁​︂︆︄︆​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎perfumes at fair prices.


We are a relatively young company which has grown exponentially in the last few years.


At the moment, we are looking for an enthusiastic Customer Experience Specialist with Portuguese to join our Customer Experience Team.


We believe that you will be suitable for this role especially if you like to help people solve their problems and you are comfortable with the interaction through channels in the virtual environment, so if you feel like this is something you would enjoy to do on a daily basis, take your chance and apply for the role.


Requirements

  • Baccalaureate diploma (minimum);
  • You know English and Portuguese at an advanced level;
  • Previous experience of at least 1 year in assistance/customer support roles;
  • Previous experience in interacting with customers through live chat is an advantage;
  • Work experience in ticketing systems;
  • Good ability to interact with the client in writing and to adapt the communication according to his request/problem;
  • Resistance to work under pressure and good time management skills.


Working schedule: 4:00 PM to 00:00 am Romania time 5 days/week from Monday to Friday.


​Responsibilities


o Interacts with our international clients through the communication channels available to them: e-mail, chat, social media, whatsapp; ︁︀​︂︃︃​︈︃​︁︃︀no phone support;

o Provides assistance and support in resolving customer questions, problems or concerns in a professional and efficient manner;

o Collects feedback from customers and forward it to the relevant team for future product/service improvements;

o Provides information about products/services, policies and procedures;

o Investigates and resolves customer issues in a timely and efficient manner;

o Collaborates with other departments to solve complex customer problems;

o Accurately records and documents interactions with customers in the customer problem/request tracking system (ticketing);

o Performs tasks by reaching individual KPIs.


We are offering

  • A friendly international environment where you can follow your passions and develop your skills;
  • Monthly bonus if meeting individual KPIs;
  • Training and a mentor assigned at the beginning of the activity.


Recruitment process

  • Clarification discussion with the recruiter;
  • Meeting to get to know the hiring manager.


Come join us and be part of our expansion.

If you think you are a good match for the role, we look forward to meeting you. :)



  • Brazil, BR Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful.Currently, we are looking for a Customer Support Specialist. You will be able to communicate...


  • Brazil, BR TIDY Tempo inteiro

    TIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...

  • Robotic Specialist

    2 meses atrás


    Brazil, BR ASUAN S.A. Tempo inteiro

    Robotic SpecialistJob SummaryFrontmatec ASUAN is seeking a Robotic Product Specialist for the Brazilian and South American market. The specialist will be responsible for the technical, operational, and commercial aspects of Frontmatec's robotic solutions portfolio.Main Responsibilities• Lead the development and implementation of robotic solutions for...

  • Operational Specialist

    4 semanas atrás


    Brazil, BR Indepedent Broker Dealer Tempo inteiro

    Company DescriptionVelocity Clearing is a technology-driven, self-clearing broker/dealer that offers execution services, clearing, custody, stock locate services, securities lending, competitive financing, and world-class customer service. We cater to institutional clients such as brokers/dealers, hedge funds, family offices, and prop shops globally, with a...


  • Brazil, BR Remote Growth Partners Tempo inteiro

    Role ID 0110 - CSRJoin a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM...


  • São Paulo, Brazil, BR Big Picture UK Tempo inteiro

    Big Picture are looking for a Technical Specialist to join our existing team to drive the Microsoft product portfolio around server, datacentre and HCI solutions. Big Picture provide sales and technical support services around Microsoft products and solutions to Dell Sales Teams. This is a unique opportunity to work with the most influential hardware and...


  • Brazil, BR Cornerstone Talent Solutions Tempo inteiro

    At Cornerstone Talent Solutions, we seek a detail-oriented and organized Accounts Receivable Specialist to join our client's finance team. The ideal candidate will be responsible for managing the organization's receivables, ensuring accurate and timely invoicing, payment processing, and account reconciliation. This role is essential in maintaining...


  • Brazil, BR Luxoft Tempo inteiro

    Project Description:Our client, global food corporation, is looking for experience Supply Chain Consultant with OMP experience.Responsibilities:Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation.Implementing the solution from start to finish, together with the customer's...

  • Customs Specialist

    Há 1 mês


    São Paulo, Brazil, BR JD.COM Tempo inteiro

    International Business of JINGDONG IndustrialsAs a subsidiary of JD Group focusing on industrial supply chain technology and service business, JINGDONG Industrials adheres to the mission of "empowering the industrial world with the utmost efficiency”.Through transformational end-to-end industrial supply chain digitalization, it helps customers increase...

  • Inside Sales/Project Manager

    3 semanas atrás


    Brazil, BR adaQuest Tempo inteiro

    About adaQuest: adaQuest is a Microsoft Solution Partner Specialist for Security & Modern Work and one of only 300 Microsoft FastTrack Partners globally. We help our customers develop digital transformation roadmaps and quickly and effectively deploy the most appropriate security and productivity tools, including Microsoft Teams, Office 365, Intune,...


  • Brazil, BR Luxoft Tempo inteiro

    About the Company Our client, global food corporation, is looking for experience Supply Chain Consultant with OMP experience.About the Role Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation. Implementing the solution from start to finish, together with the customer's...


  • Brazil, BR Luxoft Tempo inteiro

    Project Description:Our client, global food corporation, is looking for experience Supply Chain Consultant with OMP experience.Responsibilities:Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation.Implementing the solution from start to finish, together with the customer's...


  • Federal District, Brazil, BR Adept Global Tempo inteiro

    Designation: Client Partner / ManagerLocation: BrazilExperience: 3-5 yearsSalary: Best in the IndustryAbout the Role:As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. The role involves efficient ticket management,...


  • São Paulo, Brazil, BR SkillOnNet Tempo inteiro

    We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and...

  • Product Specialist

    3 meses atrás


    São Paulo, Brazil, BR Clever Devices Tempo inteiro

    M.A.I.O.R a Clever Devices company which is a leading ITS – Intelligent Transportation System provider company committed to delivering innovative solutions that meet the needs of our diverse client base. We pride ourselves on our dynamic work environment, where creativity, collaboration, and professional growth are encouraged and valued.Job Description:We...

  • Email Marketing Specialist

    3 semanas atrás


    Brazil, BR Virtustant Tempo inteiro

    Job Title: Email Marketing SpecialistPosition Description:We are seeking a talented and results-driven Email Marketing Specialist to join our global team. This full-time role is perfect for professionals who excel in creating high-impact email campaigns, managing marketing automations, and driving engagement with minimal oversight. The successful candidate...


  • Brazil, BR Virtustant Tempo inteiro

    Job Title: Web DeveloperJob Description:We are looking for a skilled Web Developer to develop, optimize, and maintain web applications. This role involves consulting on best practices, resolving technical issues, and enhancing existing web designs to align with SEO and web optimization standards. The ideal candidate is proactive, detail-oriented, and...


  • São Paulo, Brazil, BR JD.COM Tempo inteiro

    【Business Introduction】 JD Industrial is a subsidiary of JD Group that focuses on industrial supply chain technology and service business, with a market value of approximately 30 billion USD. We are dedicated to driving industrial development through the "supply chain + technology + service" model, creating a B2B industrial procurement platform. We have...


  • Brazil, BR Phemex Tempo inteiro

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.Responsibilities:Handle customer requests through tickets and other online tools in English and other languages.Provide accurate, valid, and comprehensive information using appropriate customer service...


  • São Paulo, Brazil, BR Reap Tempo inteiro

    The Role : Relationship ManagerWe are looking for a Portuguese speaking mid career professional who is comfortable working in a remote environment, motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward. The ideal candidate will be experienced with managing clients relationships,...