Field Service Analyst

Há 6 dias

Araraquara São Paulo, Estado de São Paulo, Brasil Wabtec Brasil Tempo inteiro

Não é apenas sobre sua carreira ou cargo. É sobre quem você é e o impacto que causará no mundo. Porque, seja para nós ou para os nossos clientes, colocamos as Pessoas em Primeiro Lugar. Quando as nossas pessoas se unem, nós Expandimos o Possível e estamos sempre procurando formas de melhorar o que criamos e como o fazemos. Se você está constantemente se empenhando para crescer, você está em boa companhia. Estamos revolucionando a forma como o mundo se move para as gerações futuras, e queremos alguém que esteja pronto para se mover conosco. Role Summary/Purpose Responsible for Technical Assistance in the Digital and Electronics area, will perform direct customer service, working in installation, maintenance and testing of onboard control equipment of locomotives. Ensure the product meets or exceeds customer requirements and expectations. Essential Responsibilities Plan and execute field activities at customer work site, including the activities of cross-functional resources and subcontractors. Serve as the customer contact during the project, being able to:Resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with cross-functional teams as appropriate. Translate customer needs/requirements into detailed project plans while driving internal execution to meet project targets and ensure CTQ’s are met. Monitoring, support, perform field tests and perform technical evaluation of equipment under warranty. Participate meetings on various issues related to products and process. Provide guidance to technical teams (hands on) on installations, interventions, tests, preventive and corrective maintenance. Ensure that delivered products and services achieve highest quality and performance levels. Control the materials and equipment in stock in order to ensure the schedule. Qualifications/Requirements Complete degree in Electrical/Electronics Technical or in progress degree in Electrical/Electronics Engineering. It is necessary to have knowledge and ability to analyze and interpret electrical schematics Knowledge in Electronics Intermediate English:writing ability, ability to communicate properly through messages. read and interpretation ability of technical documentations Intermediate Excel Availability to work in different shifts Desired Characteristics Objective, clear and concise communication Passion for technical topics, desire to learn. Great interpersonal skills and ability to deal with clients. Attitude, willpower/willpower, initiative, proactive, results oriented, problem solving profile. Resilience to deal with high stress environment, adverse conditions and unpredictability and ability to act under pressure. Ability to face challenging situations and offer assertive solutions expected in short deadlines Flexible hours, working in different time zones, urgent care, availability to work on commemorative dates, holidays, etc. Experience in Data Analytics Strong analytical and problem-solving skills Proficiency with Microsoft Excel A strong candidate has been identified, but that all interested and qualified candidates are encouraged to apply.


Formação Acadêmica:

Não informado


Salário:

A combinar


Cargo:

Analista de sistemas


Empresa:

Wabtec Brasil


Atua com fabricação de peças para motocicletas e freio para trem.


Ramo:

Metalurgia/ Siderurgia


(BI)

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