Field Engineering Specialist

Há 5 dias


São Paulo São Paulo, Estado de São Paulo, Brasil GWM Brasil Tempo inteiro

KEY RESPONSIBILITIES: Receive calls from dealerships via the GWM system and prioritize service according to standard After Sales rules Respond to dealers calls via the GWM system and/or via corporate mobile phone Guide the dealers technician in order to support diagnosis & troubleshooting Carry out visits to dealers when be necessary to assist face to face based on these complex diagnoses Issue a technical communication to support dealer activities improving technical skills (repair level efficiency) Update Technical KPIs to evaluate Technical Service Operation Provide technical information to training area based on the difficulties and gaps find during the daily operation Escalate problems to management and related departments regarding the complex diagnoses. (Risk management evaluation) REQUIRED KNOWLEDGE AND SKILLS: Teamwork mind set and risk management Experience in vehicle repair and After Sales knowledge Experience to support dealers to repair based on "fix-it right at first time" concept Knowledge of hybrid and/or electric vehicles (HEV, PHEV and BEV) Good communication with dealer technicians, GWM internal areas and with suppliers Focus on Customer 1st philosophy Knowledge to handle risk management cases Bachelors degree: Engineer (Mechanical, Electrical or Automotive) Over 6 years experience working with automotive repair into the dealer or similar service workshop; Experience with training application (Example: Technical School, MSX, SENAI, etc.) Knowledge with vehicle parts analysis English: intermediate



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