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Field Engineering Specialist

3 meses atrás

São Paulo, São Paulo, Brasil GWM Brasil Tempo inteiro

KEY RESPONSIBILITIES:

Receive calls from dealerships via the GWM system and prioritize service according to standard After Sales rules

Respond to dealers calls via the GWM system and/or via corporate mobile phone

Guide the dealers technician in order to support diagnosis & troubleshooting

Carry out visits to dealers when be necessary to assist face to face based on these complex diagnoses

Issue a technical communication to support dealer activities improving technical skills (repair level efficiency)

Update Technical KPIs to evaluate Technical Service Operation

Provide technical information to training area based on the difficulties and gaps find during the daily operation

Escalate problems to management and related departments regarding the complex diagnoses. (Risk management evaluation)

REQUIRED KNOWLEDGE AND SKILLS:

Teamwork mind set and risk management

Experience in vehicle repair and After Sales knowledge

Experience to support dealers to repair based on "fix-it right at first time" concept

Knowledge of hybrid and/or electric vehicles (HEV, PHEV and BEV)

Good communication with dealer technicians, GWM internal areas and with suppliers

Focus on Customer 1st philosophy

Knowledge to handle risk management cases

Bachelors degree: Engineer (Mechanical, Electrical or Automotive)

Over 6 years experience working with automotive repair into the dealer or similar service workshop;

Experience with training application (Example: Technical School, MSX, SENAI, etc.)

Knowledge with vehicle parts analysis

English: intermediate