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Service Engineering Product Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Gwm Brasil Tempo inteiro

Job Summary:

GWM Brasil is seeking a highly skilled Product Quality Improvement Specialist to join our team. As a key member of our Service Engineering department, you will be responsible for improving the quality of our vehicles through the implementation of the EDER concept workflow.

Key Responsibilities:

  • To improve GWM vehicles quality level through EDER concept workflow, maintaining close communication with all GWM related areas to ensure quick and accurate results.
  • To follow strictly a standard EDER process to report field product quality issues based on AFS priority list.
  • To provide daily support to dealerships on standard field claims diagnosis and repair workflow, maintaining close communication with Quality Technology Department and HQ representative to achieve product quality improvement targets.
  • To follow and ensure EDER concept focus on: Field claim deeply diagnosis details information gathering and vehicle quickly repair (fix-it-right), targeting customer high satisfaction and repeated repair avoidance.
  • To assist Service Engineering Supervisor during NMI line-up launches on BR market through field product and quality issues monitoring program.
  • To conduct field special activities with GWM related areas at dealers, focusing on diagnosis, repair (FIR) and dealer education.
  • To evaluate dealers product reports daily.
  • To create and standardize field quality guidelines for dealers to ensure accurate technical information from the field to achieve product quality improvement targets.
  • To support Field Engineering teams aiming product quality improvement.
  • To prepare EDER KPIs and Field summary reports and present them to Supervisor and Managers based on Service Eng Supervisor advises.

Required Knowledge and Skills:

  • Good communication with GWM technical areas (Quality Technology, HQ Representatives) and dealers (Operational and Management levels), adaptability, and challenge for tasks.
  • Customer-first mindset.
  • After-sales technical operation experience (Vehicle diagnosis, Repair, and Product Quality improvement).
  • Vehicle systems operation and field issues deeply analysis and problem-solving methodologies are required.
  • Customer care and Quality Control skills will be a differentiator for this job position.
  • Multitask projects and time management skills.
  • Soft skills for customer attendances.
  • High ownership about: Customer-first mindset, Own roles and responsibilities, Schedules time agreed, and Company resources.

Desired Qualification and Experience:

  • College Graduation: Mechanical/Automotive Engineer or Electronic/Electrical Engineer.
  • Brazilian National Engineering professional license working ON is needed (CREA).
  • Over 5 years of experience in the automotive industry.
  • Over 3 years of experience in After Sales Division working in AFS Service or Quality Operation.
  • Manufacturing processes and/or Quality and/or CX prior experience will be a differentiator hard skill desirable.
  • Prior dealer technical operation experience will be a differentiator for this job position.
  • Knowledge of After Sales Operation (Dealer workshop & Dealer processes).
  • Language: English (Advanced level is desirable).

Language: en-US