Product Analyst Specialist

Há 8 horas


São Paulo, São Paulo, Brasil Diebold Nixdorf Tempo inteiro
Job Description

As a Product Analyst Specialist at Diebold Nixdorf, you will provide technical support to DN Services, Service Partners, and Customers, leveraging your expert knowledge of DN-serviced products and solutions. This role serves as the starting point for structured problem management in the DN Incident & Problem Management process.

Key Responsibilities:
  • Identify, analyze, address, and resolve technical problems.
  • Support technical escalations and improvement initiatives.
  • Develop, implement, maintain, and advise on service processes and standard operational procedures.
  • Initiate, manage, or support customer, fleet, and product performance improvement projects and initiatives.

As a Product Analyst Specialist, you will adopt and provide technical product trainings and ensure communication and feedback of service-relevant information to/from country services units. Your expertise will be essential in developing and maintaining service processes and standard operational procedures that drive business success.


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