Product Support Specialist

Há 3 dias


São Paulo, São Paulo, Brasil Csg Tempo inteiro
Job Title: Product Support Analyst

At CSG, we're looking for a skilled Product Support Analyst to join our team. As a Product Support Analyst, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Document and track customer interactions and issues.
  • Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • 1-2 years of experience in a customer service or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in English language and basic computer skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

CSG is an equal opportunities employer and welcomes applications from diverse candidates. If you're passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.


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