Technical Support Specialist
Há 10 horas
Job Summary:
Motorola Solutions is seeking a highly skilled Technical Support Specialist to join our Customer Support organization. As a Technical Support Specialist, you will be responsible for resolving critical customer issues related to Motorola Solutions Inc (MSI) products in a timely and efficient manner.
Key Responsibilities:
- Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.
- Research, collaborate, and troubleshoot MSI products over the phone and digital mediums.
- Continuously learn new skills, technologies, and products, keeping up with MSI's pace of innovation.
Requirements:
- 2-3 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field.
- Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
- Minimum of 1 year experience working with CRMs.
- Prior contact center experience in a technical support environment.
Preferred Skills:
- Strong problem-solving, organizational, and analytical skills.
- Well-developed interpersonal communication (written and oral) skills.
- Ability to keep grace under pressure, multitask, and prioritize based on business needs.
What We Offer:
- A fast-paced and challenging environment.
- Opportunities for career growth and development.
- A collaborative and supportive team.
Language: English
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