Technical Support Specialist
Há 6 dias
Are you looking for a challenging role in a dynamic company? We are seeking a skilled Technical Support Specialist to join our team at Kantar.
About the Role:
We are looking for a highly motivated and detail-oriented individual to support our customers with the installation and maintenance of their Audience measurement systems. As a Technical Support Specialist, you will be responsible for analyzing and reproducing customer issues, troubleshooting, and resolving customer problems through workarounds or technical solutions.
Key Responsibilities:
- Analyze and reproduce customer issues, troubleshoot, and resolve customer problems through workarounds or technical solutions.
- Follow up on issues through a ticketing tool with permanent dialogue with customers.
- Support customers with the installation and maintenance of their systems.
- Install and test new product versions and ensure that product versions are correctly tested prior to release to customers.
- Write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning, and support of Audience measurement systems to assist customers with the set-up and maintenance of their systems.
- Support presales activity through technical advice when necessary.
Requirements:
- Technical experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.
- Ideally, a first experience as a support engineer, test engineer, or field engineer for a systems integrator or manufacturer.
- Experience with Terraform and Helm for infrastructure deployment.
- Knowledge of Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki.
- Linux administration and networking knowledge.
- Understanding of IP multicast basics applied to audio/video transport on IP network.
- Knowledge of network architecture basics (switches configuration, VPN usage, routing) and experience in debugging network issues.
- Proficiency in Python or Shell Scripting in a Linux environment.
Nice to Have Skills:
- Experience with audio technologies and basic audio analysis.
- Knowledge of TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by broadcast operators.
- Familiarity with system monitoring tools like Zabbix.
What We Offer:
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter, to [insert contact information].
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