Product Support Specialist

1 dia atrás


São Paulo, São Paulo, Brasil Caterpillar Tempo inteiro
Job Title: Technology Product Support Specialist

Career Area: Product Support

Job Summary:

We are seeking a highly skilled Technology Product Support Specialist to join our team at Caterpillar Inc. As a key member of our global product support team, you will be responsible for providing technical support to internal and external customers, dealers, and partners in all aspects of the commissioning process of onboard and offboard products within the CI Cat Command Product Suite.

Key Responsibilities:

  • Work primarily with dealers and customers on integration, installation, and configuration of our remote-control solution CAT Command.
  • On-site responsibility for installing and commissioning the Command system.
  • Work with remote control machines, communication, site management, and other supporting systems.
  • Contribute to development and operations activities as well as dealer technical development.
  • Consult potential customers with network designs tailored to their specific site.
  • Provide technical support for wired/wireless networks for the Cat Dealers in South America.
  • Assist with job studies utilizing Command for Customer/Dealer.
  • Assist GCI Team with technical pre-sales consultations.

Requirements:

  • Bachelor's degree.
  • Pre-advanced English and Spanish.
  • Experience in the wireless communications field.
  • Must be willing to travel 50% - both domestically and internationally.

Preferred Qualifications:

  • Bachelor's degree in engineering or technology.
  • Understanding/hands-on experience in the construction machine industry.
  • Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G).
  • Proficiency with CLI and Linux.
  • CCNA certification.
  • Proficiency with network troubleshooting equipment.
  • Hands-on experience with remote control, automation, and construction machines or automotive industries.
  • Experience with automotive, construction, or mine site network evaluations.

What We Offer:

  • Medical plan
  • Dental plan
  • Medicines reimbursement
  • Gympass
  • Psychological, Legal, Social and Finance Support Program
  • Private pension plan
  • Profit share
  • Meal assistance
  • Christmas basket
  • Transportation
  • Life and personal insurance
  • Extended maternity and paternity leave
  • Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)

This is a job opening affirmative for individuals with disabilities (PCD). Caterpillar is an Equal Opportunity Employer (EEO).


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