Product Specialist
Há 10 horas
Job Summary
We are seeking a highly motivated and detail-oriented Product Specialist to join our team at Thermo Fisher Scientific. As a Product Specialist, you will play a critical role in supporting the development and maintenance of our products, ensuring they meet the highest standards of quality and customer satisfaction.
Key Responsibilities
Product Support and Documentation
Assist in creating and maintaining product documentation, including specifications, user guides, and FAQ materials. Help update product backlogs and track progress on development tasks. Support ongoing stakeholder Q&A and communications into centralized mailboxes.
Market Research and Customer Insights
Support business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products. Contribute to the preparation of reports and presentations based on research findings.
Cross-Functional Collaboration
Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing, and sales teams. Facilitate/participate in team meetings and provide input on product strategy and planning as well as documenting actions and communicating project feedback across various stakeholder teams.
Product Testing and Quality Assurance
Support product testing and quality assurance activities, such as user acceptance testing and bug tracking. Assist in identifying and reporting product issues or areas for improvement.
Customer Support and Feedback
Help gather customer feedback through surveys, interviews, and other methods. Collaborate with the development and product management teams to address product-related inquiries or issues.
Learning and Development
Participate in training sessions and product management workshops to develop skills and knowledge. Stay updated on industry trends and best practices related to product management and customer experience.
Qualifications and Skills
Strong communication and interpersonal skills. Basic understanding of product development processes and methodologies. Ability to work collaboratively with cross-functional teams. Detail-oriented with good organizational skills. Proficiency in common office software (e.g., Microsoft Office, Google Workspace). Proactive, self-starter approach to professional delivery.
Preferred Qualifications
Bachelor's degree in a relevant field (e.g., Business, Marketing, Information Technology). Some experience with data analysis or customer research. Familiarity with product management tools (e.g., Azure Dev Ops). Understanding of basic project management concepts.
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