Educational Technology Support Associate

Há 3 horas

São Paulo, Estado de São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

Educational Technology Support Associate

Analista de Suporte em Tecnologia Educacional



Primary Purpose of the Position

The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms. This role ensures that the school community experiences consistent, reliable, and user-friendly interactions with technology that enhances teaching, learning, and communication.

Working closely with the ICT Department and the Student Growth & Performance team, the Associate provides hands-on support, troubleshooting, training, and resources to empower users with the tools they need. The successful candidate will be a service-oriented problem solver who can translate technical concepts into clear guidance, respond with patience and optimism, and anticipate technology needs across the school community.


Principle Duties and Responsibilities

Community & User Support

  • Serve as the first point of contact for faculty, staff, students, and families needing assistance with educational software, apps, and platforms.
  • Provide timely troubleshooting and solutions for common technical issues related to instructional technology tools.
  • Support students and families with technology access, including account setup, login issues, and navigation of school platforms.
  • Maintain strong communication with divisional offices and departments to understand technology needs and respond proactively.

Faculty & Staff Support

  • Assist teachers in setting up and using educational applications, including LMS platforms, assessment tools, and communication systems.
  • Provide training and quick reference materials to help educators maximize instructional technology.
  • Partner with divisional leadership and administrative assistants to streamline processes such as attendance, reporting, and grade management within school platforms.
  • Help ensure consistency and accuracy of data between educational software and core school systems.
  • Technology Integration & Coordination
  • Collaborate with the ICT Department to align user support with system management, security, and updates.
  • Monitor and troubleshoot data flows between core systems and third-party tools, escalating issues when needed.
  • Contribute feedback from the community to guide improvements in system usability and integrations.

Training & Communication

  • Develop and deliver training sessions, workshops, and digital guides tailored to faculty, staff, students, and families.
  • Communicate technology policies and best practices in clear, accessible language.
  • Promote a positive culture of technology use that emphasizes empowerment, confidence, and ease of access


Certifications and Education

Bachelor’s degree in education, information systems, instructional technology, or related field


Experience

  • Experience providing user support, training, or customer service.

Desired

  • Previous experience in a school or educational technology support role.
  • Familiarity with integration processes between core systems and third-party applications.


Knowledge, Skills and Abilities

  • Bilingual (English/Portuguese).
  • Demonstrated proficiency with educational software, platforms, and digital tools (experience with PowerSchool, Google Workspace, and LMS platforms preferred).
  • Strong communication skills with the ability to explain technical concepts to non-technical audiences.
  • Strong organizational and problem-solving skills.
  • Knowledge of common reporting and analytics tools used in education. - desired

  • Director of Educational Technology

    4 semanas atrás

    São Paulo, São Paulo, Brasil St. Paul's School Tempo inteiro

    **WHO ARE WE LOOKING FOR?**The Director of Educational Technology will be an innovative and dynamic leader, excellent communicator, and accomplished driver of change. (S)he must be able to effectively motivate, challenge and inspire individuals in teams across the School, while identifying strengths and areas of opportunity for growth. (S)he will be expected...

  • Educational Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeTeaching Tempo inteiro R$40.000 - R$60.000

    Unlock your passion for teaching and join a dynamic team of educators as a Teaching Assistant.Key ResponsibilitiesThis role offers the opportunity to support Head Teachers in teaching classes, preparing content, and managing students in school environments. Your key responsibilities will include:Providing academic support in classes, sharing guidance with...

  • Customer Support Associate

    3 semanas atrás

    São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**:Customer Support AssociateArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion,...

  • Associate Manager, Technical Support

    3 semanas atrás

    São Paulo, São Paulo, Brasil redhat Tempo inteiro

    **About the job**:- The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Sao Paulo, Brazil. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...

  • Technology Support Associate

    2 semanas atrás

    São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro US$104.000 - US$130.878 por ano

    Job DescriptionJob DescriptionWe are seeking a Operations Governance Senior Associate to join our IP International Services team. As an Operations Governance you will play a pivotal role in shaping processes, standards and metrics on how IP International operates across multiple locations and functions, ensuring we are operating in a consistent way,...

  • Technology Support Associate

    2 semanas atrás

    São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro

    Join to apply for the Technology Support Lead - Governance role at JPMorgan Chase . Job Description We are seeking an Operations Governance VP to join our IP International Services team. As an Operations Governance VP, you will play a pivotal role in shaping processes, standards, and metrics on how IP International operates across multiple locations and...

  • Senior Associate

    4 semanas atrás

    São Paulo, São Paulo, Brasil Wadhwani Foundation Tempo inteiro

    Impact Sr. Associate/ Associate - Impact PositionSummary: To further Wadhwani Foundation's vision and outcomes, we are seeking an Sr. Associate/Associate - Impact to support the Foundation's program's strategy in measuring and evaluating the program's impact on its beneficiaries in Brazil.Reporting to the Sr. Manager - Impact,the incoming Sr....

  • Technology Support Intern

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$180.000 - R$240.000

    Technology Support InternWe are seeking a detail-oriented intern to support our technology team and customer service.Assistance to the Help Desk: Provide support to employees and customers, guiding the resolution of tickets and corrective actions.User Support (Company Software): Assist with user issues related to company software.1st Level Support Follow-up:...

  • Advanced Technology Systems Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeComputer Tempo inteiro R$60.000 - R$70.000

    System Administrator RoleWe empower our professionals to seize opportunities and drive progress. Our technology systems depend on them daily.Your Key ResponsibilitiesDeliver product support for Linux-based systems with expertise in storage and security.Leverage scripting languages such as Java and Python for automation tasks.Familiarity with SFTP and SSH...

  • Client Support Associate

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$38.400 - R$57.600

    Role OverviewThis is a Client Support Associate position that requires exceptional communication skills, problem-solving abilities, and attention to detail.The ideal candidate will have a strong background in customer service, with experience in handling complex inquiries and providing guidance on technical tools.Key ResponsibilitiesProvide expert support to...