Customer Care Support, Brazil
2 semanas atrás
O QUE FAZEMOS IMPORTA:
Aqui na The Knot Worldwide, acreditamos em realizar um trabalho que faça a diferença. Em mais de 16 países ao redor do mundo, nossa família de marcas líderes (The Knot, WeddingWire, Bodas, The Bash, The Bump e mais) oferece produtos, serviços e conteúdos de primeira classe para transformar o planejamento de celebrações, passando da inspiração para a ação. Somos um dos marketplaces de fornecedores de casamento mais confiáveis globalmente, nossos aplicativos móveis são altamente classificados, nossos recursos são de primeira qualidade e nossa revista é uma referência nas bancas.
SOBRE A VAGA E O TIME:
Na The Knot Worldwide, estamos em busca de um/a Customer Care Support para nossa equipe de Vendas Brasil. A pessoa ideal trará experiência em atendimento ao cliente B2B, habilidades destacadas de escuta, compreensão das necessidades dos clientes e fortes competências interpessoais.
RESPONSABILIDADES:
- Gestão de clientes B2B, incluindo suporte pós-venda, fidelização, treinamento e atendimento personalizado de alta qualidade.
- Atendimento telefônico e por e-mail a clientes B2B.
- Gerenciamento de produtos adicionais adquiridos pelos clientes.
- Coordenação com outros departamentos e áreas da empresa para resolução e gestão de problemas relacionados aos clientes.
CANDIDATOS BEM-SUCEDIDOS POSSUEM:
- Residência na região metropolitana de São Paulo.
- Experiência mínima de 2 anos em atendimento ao cliente, preferencialmente com clientes B2B.
- Excelentes habilidades de comunicação.
- Desejável experiência com bancos de dados (CRM).
- Alta capacidade de organização, atenção aos detalhes e resolução de problemas.
- Pessoa autônoma, empática, perseverante, flexível e com forte ética de trabalho.
- Disposição para trabalhar em contextos multiculturais, estruturados e dinâmicos.
- Diferencial Inglês: nível intermediário (B1).
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