Customer Success Specialist, Life Sciences

3 semanas atrás

Brazil, BR JoVE Tempo inteiro

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.The RoleAs a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.Responsibilities:Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.Influence product decisions by communicating customer feedback to sales, product, and marketing teams.Requirements:A Master's degree or PhD in Life Science disciplines.1-3 years of experience in customer facing roles is preferred.Fluent communication skills English.Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.Strong interpersonal skills with a passion for remote relationship-building.Experience in networking using cold calling is preferred.Please share your resume in English.Why Join JoVE?You can expect compensation packages competitively placed within the local market.You will make a direct impact in accelerating science research and in improving student learning in science education.Opportunity to work with global teams and in an environment that promotes innovation and collaboration.Our strong promotion from within culture draws a clear path to advance your career with us.

  • Customer Success Manager

    Há 4 dias

    Brazil, BR TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Sales Development Representative

    3 semanas atrás

    Brazil, BR Cytely Tempo inteiro

    The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships. ResponsibilitiesDrive top-of-the-funnel lead generation for...

  • LATAM Customer Success Manager

    4 semanas atrás

    Brazil, BR Prometheus Group Tempo inteiro

    About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will...

  • Customer Success Manager

    2 semanas atrás

    Brazil, BR Fabri Holdings Tempo inteiro

    Company Overview:We are a rapidly growing company specializing in Editing Content services. Our high-intent prospects mean we need motivated and detail-oriented individuals to coach our clients on how to navigate the idea creation and maintaining relationships. If you're experienced in a client success role and sales/influence and thrive in a fast-paced...

  • Network Customer Success Engineer

    2 semanas atrás

    Brazil, BR AllianceIT Inc Tempo inteiro

    This is a remote position to work from LATAM collaborating with US clients. We offer:100% Remote Work$21 USD per hourTitle: Customer Success EngineerAs a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers’ secure environments across the LATAM region. You act as their day-to-day...

  • Head of Support

    Há 4 dias

    Brazil, BR Noping Tunnel Tempo inteiro

    A NoPing está buscando uma pessoa para liderar a área de Customer Success com foco total em retenção, expansão e experiência do cliente. Se você curte o universo gamer, é movido(a) por dados e gosta de construir processos e times do zero (ou elevar para o próximo nível), essa vaga é pra você.Sobre a NoPingSomos uma plataforma de otimização de...

  • Operational Specialist

    4 semanas atrás

    Brazil, BR Metrobi Tempo inteiro

    What is Metrobi?Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.About the roleAs an operations specialist, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers over the phone and live chat.RequirementsProficiency in EnglishBeing able to work based on the...

  • MSP Delivery Specialist

    1 dia atrás

    Brazil, BR Pinnacle Group, Inc. Tempo inteiro

    About Pinnacle GroupPinnacle Group is a trusted leader in workforce solutions and managed service provider (MSP) operations. We partner with enterprise clients to streamline contingent workforce management, strengthen supplier relationships, and ensure program compliance. Our mission is to deliver operational excellence through technology-driven solutions,...

  • Generative AI Engineer

    4 semanas atrás

    Brazil, BR GeorgiaTEK Systems Inc. Tempo inteiro

    Position: Generative AI Engineer / AI & ML SpecialistLocation: Brazil - Remote Duration: 12+ monthsRate: DOEWe are seeking an experienced professional with 6–8 years of hands-on expertise in Generative AI, AI/ML, and Data Science technologies. The ideal candidate will have a strong background in building production-grade solutions, implementing end-to-end...

  • Technical Sales Engineer

    2 semanas atrás

    Brazil, BR Yuna.io Tempo inteiro

    Location: Remote Type: Full-timeAbout YunaYuna is the number one AI for mental health. We provide 24/7 unlimited support for employees worldwide. Specifically, we're focused on the USA market and have large enterprise customers. We need your support rolling out Yuna as a benefit to employees.We're a remote first venture-backed company. We have a high bar for...