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Key Account Executive
2 meses atrás
A missão do Key Account Executive é garantir o melhor atendimento ao cliente, com visão estratégica, jogo de cintura e visão sobre as necessidades e objetivos de negócio da empresa atendida. O Key Account Executive reporta diretamente ao Head de Atendimento e o auxilia no gerenciamento dos atendimentos de menor senioridade, apoiando-os na execução das tarefas do dia-a-dia da conta. Assim como o atendimento tradicional, é a face mais próxima da agência junto ao cliente e tem a missão de cuidar da manutenção diária do relacionamento com a interface, mas tem mais autonomia e a tarefa de se auto gerenciar. Cuida de todas as pontas operacionais do atendimento à conta, desde o agendamento e coleta de briefings diversos, desenvolvimento e execução de planejamento, produção de materiais de comunicação e condução das reuniões de rotina. Além disso, revisa todos os materiais de atendimentos de menor senioridade e dá as diretrizes da estratégia que será conduzida, sempre aprovadas pelo Head de Atendimento responsável. Carga horária: 10:00 às 19:00 - Segunda a sexta-feira, com 1h de intervalo. Modelo híbrido: 1x ao mês presencial em Perdizes - SP e os outros dias home office. Requisitos Graduação em Jornalismo ou Relações Pública. 5 à 8 anos de experiência em atendimento ao cliente e gestão de conta. Experiência em planejamento e execução de estratégias de comunicação. Habilidade para liderar e orientar equipes de atendimento. Excelentes habilidades de comunicação e construção de relacionamento. Capacidade de autogerenciamento e tomada de decisões estratégica. Conhecimento do setor e das melhores práticas de mercado. Inglês fluente ou avançado (para contas globais). Diferencial: Pós-graduação/especialização. Benefícios 30 dias de férias remunerada. Bônus variável: 1 salário a mais por ano. Ajuda de custo: R$ 866,00. Day off: Folga no aniversário. Empresa fornece computador. Assistência médica: 100% custeado pela empresa. Assistência Odontológica (opcional). Wellhub (antiga Gympass).
Formação Acadêmica:
Não informado
Salário:
A combinar
Cargo:
Assistente executivo
Empresa:
Attractfy
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Ramo:
Recursos Humanos/ Recrutamento e seleção
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