Desktop Support Technician

Há 4 horas

Brasil, BR IKONMYTRI SERVICES PRIVATE LIMITED Tempo inteiro

Job Description: Desktop Support Engineer L2

Location: São Paulo

Experience: 4-5 years

Language: English


Role Overview:

We are seeking a skilled and motivated Desktop Support Engineer L1 L2 to join our team in São Paulo. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be responsible for delivering high-level support for desktop systems, applications, and network-related issues.


Key Responsibilities:

Desktop & Application Support:

Troubleshoot and resolve Level 2 issues related to hardware, software, and operating systems (Windows/Linux/Mac).

Provide support for business-critical applications, ensuring minimal downtime.

Manage software installations, updates, and patches.

Network Support:

Troubleshoot network connectivity issues, including LAN, WAN, VPN, and Wi-Fi.

Assist in managing switches, routers, and firewalls when required.


Hardware Maintenance:

Diagnose and resolve hardware-related issues with desktops, laptops, and peripherals.

Coordinate hardware replacements or repairs with vendors.


User Support & Training:

Guide end-users on system functionalities and best practices.

Create and maintain technical documentation and user manuals.

System Security & Compliance:

Ensure compliance with company policies related to IT and cybersecurity.

Monitor and resolve antivirus, malware, and other security alerts.


Incident Management:

Log, prioritize, and resolve tickets within the defined SLA.

Escalate unresolved issues to Level 3 teams or external vendors.


Key Skills & Qualifications:

Technical Expertise:

Proficiency in managing Windows, macOS, and Linux systems.

Strong knowledge of Active Directory, Group Policies, and DNS/DHCP.

Hands-on experience with Office 365, Microsoft Teams, and similar applications.

Familiarity with virtualization tools like VMware or Hyper-V.


Network Skills:

Strong understanding of TCP/IP, DHCP, and DNS.

Experience with VPN and network troubleshooting tools.

Certifications (Preferred):

CompTIA A+, Network+

Microsoft Certified Solutions Associate (MCSA) or equivalent

ITIL Foundation Certification


Soft Skills:

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong analytical and problem-solving skills.

  • Brazilian Remote Helpdesk Technician 2

    Há 6 dias

    Brasil Sole Hire LLC Tempo inteiro R$40.000 - R$60.000 por ano

    This is a remote position.We are seeking a bilingual Brazilian Portuguese-speaking skilled Helpdesk Technician II to join our dynamic team. In this role, you will provide exceptional technical support and assistance to our users, ensuring that their IT systems are functioning optimally. You will be the first point of contact for troubleshooting issues and...

  • Desktop support engineer

    Há 6 dias

    Brasil N Consulting Global Tempo inteiro

    Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to...

  • Desktop Support Engineer

    Há 7 dias

    Brasil N Consulting Global Tempo inteiro

    Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to...

  • Data Center Technician DCT

    2 semanas atrás

    Brasil Oracle Tempo inteiro R$30.000 - R$60.000 por ano

    DescriptionLocation:Campinas e Região ResponsibilitiesLocationCampinas e Região - Modelo PresencialResponsibilitiesProvide post-sale technical support on-site to carry out reactive and proactive tasks.Perform installation services for new equipment as required.Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and...

  • Data Center Technician DCT

    2 semanas atrás

    Brasil Oracle Tempo inteiro R$40.000 - R$80.000 por ano

    DescriptionLocation:Barueri - SPResponsibilitiesLocationBarueri/SP - Modelo PresencialResponsibilitiesProvide post-sale technical support on-site to carry out reactive and proactive tasks.Perform installation services for new equipment as required.Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network...

  • Data Center Technician DCT

    1 semana atrás

    Brasil Oracle Tempo inteiro R$60.000 - R$80.000 por ano

    DescriptionLocation:Campinas e Regio ResponsibilitiesLocationCampinas e Região - Modelo PresencialResponsibilitiesProvide post-sale technical support on-site to carry out reactive and proactive tasks.Perform installation services for new equipment as required.Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and...

  • Digital Media Technician

    1 semana atrás

    Brasil TubeScience Tempo inteiro US$60.000 - US$90.000 por ano

    The Role: Work with one of the top creative companies in digital advertising.TubeScience is a U.S.-based leader in data-driven video ads, partnering with top global brands. We're hiring a highly skilled Digital Media Technician to join our remote post-production team. This is a contract role, open to candidates who want to grow their careers in a...

  • Systems Engineer

    Há 5 dias

    Brasil beBeeEngineering Tempo inteiro

    Key Systems Engineering Role We are seeking a proactive and self-driven engineer to play a key role in designing, implementing, and supporting complex IT systems for clients. This role suits an expert who enjoys direct client engagement and thrives in a dynamic, solution-oriented setting. Responsibilities: Design, install, configure, and support systems...

  • Systems Engineer

    60 minutos atrás

    Brasil beBeeEngineering Tempo inteiro

    Key Systems Engineering Role We are seeking a proactive and self-driven engineer to play a key role in designing, implementing, and supporting complex IT systems for clients. This role suits an expert who enjoys direct client engagement and thrives in a dynamic, solution-oriented setting. Responsibilities: Design, install, configure, and support systems...

  • PS Systems Engineer

    3 semanas atrás

    Brasil Bradford Jacobs Tempo inteiro €29.000

    Bradford Jacobs has partnered with an award-winning Technology Solution Provider dedicated to protecting and empowering organizations across the central U.S. They deliver innovative, business-aligned solutions in cybersecurity, cloud, infrastructure, Microsoft, Salesforce, and support services. As a Systems Engineer, you’ll play a key role in designing,...