Desktop support engineer
4 semanas atrás
Job responsibilities Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work. Offer guidance on best practices and train users on new systems or software. Install and configure new hardware, including computers, servers, and networking equipment. Install and configure software applications and ensure they are properly integrated with existing systems. Set up and configure network devices such as routers, switches, and firewalls. Create and manage user accounts, ensuring proper access controls and permissions. Assist users with password resets and account recovery. Ensure users have the appropriate access to systems and data based on their roles. Maintain detailed records of all support requests, resolutions, and system changes. Contribute to and maintain a knowledge base of common issues and solutions. Keep track of IT assets, including hardware and software licenses. Implement and enforce security processes and procedures to protect systems and data. Educate users on security best practices to prevent security breaches. Conduct training sessions for users on new technologies, software, and systems. Create and update training materials and user guides. Provide ongoing support and training to ensure users are comfortable with new systems. Experience Minimum 3+ years’ experience of a 1st or 2nd line engineer role or similar providing day-to-day in-person support to users Experience working with other IT engineers, escalating incidents where appropriate, and coordinating to resolve incidents quickly and efficiently Experience working within ITSM tools such as Halo, Service Now, Manage-Engine, etc Experience supporting users within O365 stack as well as Apple users Demonstrated ability to diagnose and resolve technical issues Experience in providing technical support and excellent customer service. Skills Problem-Solving: Strong troubleshooting and analytical skills. Communication: Excellent verbal and written communication abilities Technical Proficiency: In-depth knowledge of hardware, software, and networking
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Desktop Support Technician
3 semanas atrás
Brasil IKONMYTRI SERVICES PRIVATE LIMITED Tempo inteiroJob Description: Desktop Support Engineer L2 Location: São Paulo Experience: 4-5 years Language: English Role Overview: We are seeking a skilled and motivated Desktop Support Engineer L1 L2 to join our team in São Paulo. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be...
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Desktop Support Technician
3 semanas atrás
Brasil, BR IKONMYTRI SERVICES PRIVATE LIMITED Tempo inteiroJob Description: Desktop Support Engineer L2Location: São PauloExperience: 4-5 yearsLanguage: EnglishRole Overview:We are seeking a skilled and motivated Desktop Support Engineer L1 L2 to join our team in São Paulo. The ideal candidate will possess strong technical expertise, a problem-solving mindset, and a customer-first approach. You will be responsible...
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Information technology support specialist
3 semanas atrás
Brasil TECEZE Tempo inteiroHi, New Contract Opportunity – IT Support Engineer We're working with a leading global tech organization that is looking for an experienced IT Support Engineer. This is an exciting opportunity for a technically minded IT Support engineer. Job Title: On-Site IT Support Engineer Location : Guarulhos, Sao Paulo, Brazil Job Type : Backup/On-call Support...
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Information technology support engineer
2 semanas atrás
Brasil TECEZE Tempo inteiroHi all, New Contract Opportunity – IT Support Engineer at Jundiai, Brazil Job Title: IT Support Engineer Location: Canoas, Jundiai - BRAZIL Onsite Work Full Time Job Overview: (2 to 5 yrs Experience )We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site....
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Information technology support engineer
3 semanas atrás
Brasil TECEZE Tempo inteiroHi all, New Contract Opportunity – IT Support Engineer at Jundiai, Brazil Job Title: IT Support Engineer Location: Canoas, Jundiai - BRAZIL Onsite Work Full Time Job Overview: (2 to 5 yrs Experience ) We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site....
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Enterprise Support Engineer
4 semanas atrás
Brasil HotMic Tempo inteiroAbout HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise support engineer
4 semanas atrás
Brasil HotMic Tempo inteiroAbout Hot Mic Hot Mic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise support engineer
3 semanas atrás
Brasil HotMic Tempo inteiroAbout Hot MicHot Mic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise support engineer
3 semanas atrás
Brasil HotMic Tempo inteiroAbout Hot Mic Hot Mic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
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Enterprise support engineer
3 semanas atrás
Brasil HotMic Tempo inteiroAbout Hot Mic Hot Mic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions. Role Overview We are hiring a Senior Enterprise Support Engineer to work...
