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Growth Customer Success

2 meses atrás

São Paulo São Paulo, Estado de São Paulo, Brasil Alest Consultoria Tempo inteiro

Um Growth Customer Success é responsável por ajudar a impulsionar o crescimento do negócio, concentrando-se na retenção de clientes, na expansão do valor dos clientes existentes e no aumento da satisfação do cliente. As atividades desenvolvidas serão: Gestão de contas, entendendo as necessidades, desafios e objetivos dos clientes; Realizar reuniões recorrentes, analisar indicadores de desempenho e construir planos de ação personalizados para garantir o sucesso contínuo dos clientes. Identificar oportunidades de upselling e cross selling; Garantir um processo de onboarding suave; Monitorar o progresso dos clientes e garantir que obtenham sucesso; Criar e compartilhar tutoriais e convidar clientes para webinars e treinamentos que os ajudem a utilizar as plataformas em todo seu potencial; Ser o ponto focal para os clientes, construindo relacionamentos de confiança e longo prazo, entendendo suas necessidades e oferecendo soluções para seus desafios. Elaborar e executar estratégias de expansão; Trabalhar proativamente para garantir a renovação bem-sucedida dos contratos e a continuidade do relacionamento com os clientes.


Formação Acadêmica:

Não informado


Salário:

A combinar


Cargo:

Analista de Growth


Empresa:

Alest Consultoria


A Alest Consultoria é uma empresa B2B, uma das principais parceiras com provedores, atuante em todo mercado brasileiro.


Ramo:

Informática/ Tecnologia


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