Bluebeam Product Support Executive

4 semanas atrás

São Paulo, São Paulo, Brasil Decision group Tempo inteiro

Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: Role**Bluebeam Product- Support Executive Required Technical Skill Set** Blebeam App administrator (Revu Standard, Revu CAD, Revu Extreme, ServiceNOW) No of Requirements**1 Desired Experience Range**4-7 Year Location of Requirement Brazil Habilidades: Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally it should not be more than 3-5)1)Good Knowledge on ITIL processes (Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, SLA.) 2)Hands on Experience with installation and upgrading of Bluebeam products like Revu Standard, Revu CAD, Revu Extreme and other relevant applications 3)Good knowledge in Bluebeam product license administration and product assignments, installation, bug fixes. 4)Hands-on experience in license Administration of various COTS applications like from other vendors, also supported add-in, plug-ins, various Civil CAD tools. Good-to-HaveLeadership and Mentoring Capacities. 1)Good organizational, written, and oral communication Skills. 2)Creation of license usage & denial reports and budget allocation reports periodically. 3)Working with different stack holders (like network team, AD team, SCCM team, Security Team and End user computing Team) to resolve application installation, deployment, and license issues. 4)Working closely with SME's and Key-users to know their requirements and issues 5)Good Knowledge in Linux Administration SNResponsibility of / Expectations from the Role 1Analyze the work assigned based on priority and respond to customer queries and requests. 2Discuss with onsite lead and coordinate support activities and development initiatives from offshore. Provide status updates regularly to onsite lead. 3Working closely with SME's and Key-users to know their requirements and issues 4Coordinate and follow-up with product vendors for handling the product bugs.


Formação Acadêmica:

Não informado


Salário:

A combinar


Cargo:

Outros


Empresa:

Decision group


Atua com consultoria de mão de obra de serviços de tecnologia.


Ramo:

Recursos Humanos/ Recrutamento e seleção


(DG)

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