End User Support Engineer

3 semanas atrás


São Paulo Brazil, BR Pentasia Tempo inteiro

About the client:

Our client is a leading sports betting and gambling company with over 30 well-known B2C brands within the gambling industry.


Important: Resumes must be submitted in English


Responsibilities:

  • Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure
  • Prioritization of VIP support and associated requests
  • Prioritization of support for critical business departments and associated requests
  • Monitor and report on the progress of local and global IT projects, including implementing and supporting global projects
  • Asset management for desktop, laptop, and other mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Create SOPs and train all current and new team members to maintain a good standard of performance and quality
  • Create product and process enhancements to ensure competitive advantage
  • Build support systems to increase overall productivity
  • Documentation and knowledge base articles creation for procedural and troubleshooting
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site
  • Use internal tools for management of planned and unplanned support work
  • If required, be part of 24x7 on call rota


Qualifications:

  • Minimum 2 years of relevant support experience in a large corporate environment
  • Experience within iGaming and gambling industry is a plus
  • Strong problem solving and analytical skills
  • Excellent written and oral English communication skills
  • Technical background; with MCP or equivalent provable experience in the following areas: Microsoft products, including Active Directory, Teams, O365 and SCCM, Cloud services, O365, Azure, Windows OS, OSX and Applications
  • Desktop deployment, application packaging and deployment
  • Networking technologies, LAN, TCPIP, DNS etc.
  • Understanding of OS X Server, Open Directory and Mac administration in a corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualisation technologies and management


  • Software Support Engineer

    1 semana atrás


    Brazil, BR Ranger Technical Resources Tempo inteiro

    Support Engineer: Software Position Summary:Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is looking to add a Software Support Engineer to their team. In this role, you will be instrumental in integrating...

  • Frontend Engineer

    3 semanas atrás


    Brazil, BR Coltech Global Tempo inteiro

    Front-End React EngineerRemoteLong-term contractMy client is a FinTech organisation looking for an experienced Front End Developer to join their team remotely.Summary:As a Front-End React Engineer,you will play a pivotal role in shaping the user experience of their products. You will work with cutting-edge technologies such as NextJS 14, TypeScript, React...


  • São Paulo, Brazil, BR Sea Tempo inteiro

    Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences...

  • Systems Support Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Clever Devices Tempo inteiro

    As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a System Support Engineer.Job Summary:The System Support...

  • Full Stack Software Engineer

    3 semanas atrás


    Brazil, BR CriticalRiver Inc. Tempo inteiro

    Title: Full Stack Software EngineerLocation: Brazil (Remote Support in PST time zone)Job Type: CLTSummary:We are hiring a Full Stack Software Engineer to build APIs as part of DaaP solution and end-to-end solutions for various in-house data tools supporting other data initiatives. You'll collaborate cross-functionally, with multiple internal stakeholders...

  • AV Engineer

    2 semanas atrás


    Brazil, BR Hyqoo Tempo inteiro

    We are seeking an experienced and dynamic IT Engineer to oversee the implementation, management, troubleshooting and continuous improvement of Modern Meetingrooms within our organization. Besides that , the candidate will use his engineering skills to assist other service owners in the P&C team on technical projcets. The ideal candidate will possess a deep...

  • Full Stack Engineer

    4 semanas atrás


    Brazil, BR Coltech Global Tempo inteiro

    I am partnered with a leading Fintech company who are looking for a Backend focused Full Stack Engineer to join their team.Key ResponsibilitiesBackend Development:develop, and maintain server-side logic using NodeJS and TypeScript.and optimize APIs for high performance and scalability.third-party APIs to enhance functionality and data retrieval.and...

  • Technical Support Engineer

    3 semanas atrás


    Brazil, BR Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Customer Support

    3 semanas atrás


    Brazil, BR KODIF Tempo inteiro

    About usKodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.Role DescriptionThis is a full-time remote role for a Technical Customer Support position. Technical...

  • Helpdesk Lead, Corporate IT

    3 semanas atrás


    São Paulo, Brazil, BR Sea Tempo inteiro

    Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences...


  • Brazil, BR Procom Tempo inteiro

    (Java Test Automation Engineer) Intro:We are looking for a dedicated and experienced Java Test Automation Engineer to join our team. The ideal candidate will have a strong background in Java and test automation, with a focus on network experience and multi-threading applications. This role requires excellent problem-solving skills, a collaborative approach...

  • Windows OS Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Hyqoo Tempo inteiro

    Job Title: Windows/OS EngineerLocation: Hybrid (2 days onsite/Week)Address: (Rod. Pres. Dutra, Km 154 - s/n - Jardim das Industrias, São José dos Campos - SP, 12240-420, Brazil)We are seeking a dedicated and experienced Windows/OS Engineer to join our dynamic IT team. As a Windows/OS Engineer, you will be at the forefront of managing and maintaining the...

  • DevOps Engineer

    3 semanas atrás


    Brazil, BR Turno Tempo inteiro

    Senior DevOps EngineerAbout this positionWe are hiring an experienced DevOps Engineer to help us keep growing.Your role will be a combination of release engineering, infrastructure provisioning and management,system administration, security, and DevOps advocacy.Turno is an excellent place to grow your career.Don't hesitate to apply.About USWe are a...


  • São Paulo, Brazil, BR Sea Tempo inteiro

    Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences...

  • Senior DevOps Engineer

    3 semanas atrás


    São Paulo, Brazil, BR o9 Solutions, Inc. Tempo inteiro

    Be Part Of Something RevolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • Network Security Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Hyqoo Tempo inteiro

    Job Title: Network Security EngineerLocation: Hybrid (2 days onsite/Week)Address: (Rod. Pres. Dutra, Km 154 - s/n - Jardim das Industrias, São José dos Campos - SP, 12240-420, Brazil)Job Summary: We are seeking an experienced Network Security Engineer to join our team and protect our large enterprise network. The ideal candidate will have a strong...

  • Network Security Engineer

    3 semanas atrás


    São Paulo, Brazil, BR Hyqoo Tempo inteiro

    Title - Network Security EngineerType - ContractLocaton - Hybrid , Sao Paulo BrazilJob Summary:We are seeking an experienced Network Security Engineer to join our team and protect our large enterprise network. The ideal candidate will have a strong background in designing, deploying, and managing network security solutions, with a focus on firewall/IPS and...

  • Senior Software Engineer

    2 semanas atrás


    Brazil, BR Foretellix Tempo inteiro

    ***Please send your CV in EnglishWhat will you do:• Develop a revolutionary system for qualifying , and be involved in changing the world.• Work fully hands-on in coding, debugging, testing and simulations, using object-oriented and aspect-oriented languages, under Linux.• Take part in development of a new high-level open-source language, its compiler,...


  • Brazil, BR Sigma Software Group Tempo inteiro

    We are looking for a well-rounded Senior Database Reliability Engineer who will be responsible for the daily operations, ensuring the seamless functioning of databases. This includes executing regular maintenance tasks to enhance performance and establishing routine backup strategies for securing critical data. The position involves investigating and...

  • Data Engineer

    3 semanas atrás


    São Paulo, Brazil, BR CriticalRiver Inc. Tempo inteiro

    Title: Data EngineerLocation: Sao Paulo BrazilRemote: Need to Support in USA PST time zoneDuration: Fulltime Interview process:Live Hacker rank test on Advanced SQL questions.Technical screeningClient live Hacker rank interview. Summary:Need a minimum of 6 years experience in SQL, with hands-on experience in writing complex queries and optimizing database...