[Freelance] Player Support Agent
4 semanas atrás
Location: Remote
Schedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday)
Contract: Freelance contract with TransPerfect (Note this is not an employee contract)
Start: 5/27
Rate: 6 USD/hour
Job Description:
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
- Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
Required skills:
- Japanese (native level), English (business level)
- Game lover
- Ideally previous Customer experience
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