Operations Manager

4 semanas atrás

São Paulo Brazil, BR Tag Tempo inteiro

At Tag, we love what we do and pride ourselves on an authentic culture built on our core values of integrity, innovation, sustainability, growth, and accountability.


We are a leading creative production and sourcing partner to brands and agencies and we have over 50 years of marketing execution experience, working with the world’s best brands. We are creative directors, graphic designers, CGI artists, writers, photographers, producers, linguists, operations experts, and account managers, coming together to deliver impactful content with craft, scale, and speed.


Our marketing expertise digs deep into industry sectors and marketing channels, to help our clients stand out and sell more, everywhere.

As people, we are collaborators and makers, learners, and listeners, with a strong commitment to diversity, equity and inclusion, service, and work-life harmony.


POSITION SUMMARY


The operations manager oversees and coordinates various activities to ensure smooth and efficient operations and process excellence within the organization. Supervise the coordination of the end-to-end production process , from estimation to billing including but not limited to large scale production clients. Responsible for independently driving workflow and process standardization, quality and control, performance monitoring and issue resolution. Leads key initiatives around process, documentation, change management, with consistent process implementation and governance, supporting strategic goals. Manages the governance program for process and output for all internal COE. Agency experience a plus. Must be fluent in both English and Spanish.


JOB QUALIFICATIONS


  • Bachelors and/or post-graduate degree in communications, advertising, media studies, production or a related field (a combination of education and experience can be substituted)
  • 5+ years of production experience in content marketing, digital marketing or film and television
  • Proven experience managing and developing process for small to larger engagements
  • Strong understanding of process and data, with proven experience using key metrics to improve client and business performance
  • Excellent verbal and written communication skills
  • A self-starter with strong collaboration skills
  • Experience in customer engagement and relationship development with senior level client stakeholders
  • Strong presentation and communications skills, including managing sensitive customer conversations
  • Strong proficiency in microsoft office – excel, word, outlook, powerpoint


JOB DUTIES

(* denotes an “essential function”)


  • *Ensure all operations are carried on in an appropriate, cost-effective way in line with the overarching business directive using global production hubs and nearshore solutions.
  • *Continuously evaluate and improve operational processes, workflows and job routes.
  • *Establish quality controls and monitor production KPIs to create consistent metrics throughout the organization
  • Key client contact for escalation to resolution associated with quality, performance, and tag’s technology services to our clients
  • Lead development and execution of training programs to bolster the skills and capabilities and retention of team members
  • Monitor and maintain all reporting regenerated for the benefit of the client and the organization, fielding requests for improvement from internal and external stakeholders
  • Create process governance and checkpoints to implement new process while managing initiatives to improve existing processes.
  • Partner with production, account management and technology to drive regular client improvement
  • *Offer support on complex or large customer programs to ensure high quality execution and delivery of assets


The salary range for this position is roughly BRL 401 641.25. Compensation varies depending on location, job-related factors such as experience, responsibilities, and business needs.


This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.


We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.


As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

  • Operations Manager

    3 semanas atrás

    São Paulo, Brazil, BR LHH Tempo inteiro

    A LHH está recrutando um Operations Manager - FX & Trade Finance para atuar em um Banco Internacional.Quais serão as responsabilidades? Gerenciar e executar as atividades de Operações FX & TF em integração com as áreas de negócios do banco;Participar ativamente e orientar na análise da documentação de suporte para a edição, liquidação,...

  • Treasury Operations

    3 semanas atrás

    São Paulo, Brazil, BR LHH Tempo inteiro

    A LHH está recrutando um Treasury Operations (Middle Office) Manager para atuar em um Banco Internacional.Quais serão as responsabilidades? Responsabilidade na definição de processos de produtos de tesouraria no aspecto operacional regulatório e de controles;Viabilizar o fluxo operacional das necessidades da área de Tesouraria com a Area de Back office...

  • Tech-Driven Operations Manager BR

    2 meses atrás

    Brazil, BR Premier Media Tempo inteiro

    Hi, Operations Managers!I'm Ian, the owner of the Million Dollar Sellers (MDS). Initially called the 50k+ group, MDS quickly evolved into a powerhouse community. Gaining traction with more and more successful 7-figure sellers, it became known as the only group with vetted, full-time, and proven Amazon sellers striving to forge their way on a rapidly...

  • Tech-Driven Operations Manager BR

    2 semanas atrás

    Brazil, BR Premier Media Tempo inteiro

    Hi, Operations Managers!I'm Ian, the owner of the Million Dollar Sellers (MDS). Initially called the 50k+ group, MDS quickly evolved into a powerhouse community. Gaining traction with more and more successful 7-figure sellers, it became known as the only group with vetted, full-time, and proven Amazon sellers striving to forge their way on a rapidly...

  • Business Operations Specialist

    2 semanas atrás

    São Paulo, Brazil, BR inDrive Tempo inteiro

    We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the...

  • Business Operations Specialist

    2 semanas atrás

    São Paulo, Brazil, BR inDrive Tempo inteiro

    We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the...

  • SAP Digital Core: DevOps consultant

    4 semanas atrás

    São Paulo, Brazil, BR Tech Mahindra Tempo inteiro

    3-5 years of relevant experience as a Solution Manager (SOLMAN) Consultant• Implement SAP Solution Manager monitoring capabilities on S/4HANA.• Requirement gathering with GAP analysis in designing future state operations for SAP Technical Monitoring, Interface Monitoring and Business Process Monitoring.• Understand gap analysis and prepare mitigation...

  • SAP Digital Core: DevOps consultant

    2 semanas atrás

    São Paulo, Brazil, BR Tech Mahindra Tempo inteiro

    3-5 years of relevant experience as a Solution Manager (SOLMAN) Consultant• Implement SAP Solution Manager monitoring capabilities on S/4HANA.• Requirement gathering with GAP analysis in designing future state operations for SAP Technical Monitoring, Interface Monitoring and Business Process Monitoring.• Understand gap analysis and prepare mitigation...

  • Field Services Senior Manager

    3 semanas atrás

    São Paulo, Brazil, BR Unisys Tempo inteiro

    Hybrid position in São Paulo.Required Skills: Bachelor's degree in IT area.Field Service background with at least 8 years of experienceStrong leadership skillsFluency in English and Spanish is required.Success in working in a global environmentAnalytical skillDemonstrated ability to lead a cross-functional, multi-location teamBusiness and Financial...

  • Field Services Senior Manager

    2 semanas atrás

    São Paulo, Brazil, BR Unisys Tempo inteiro

    Hybrid position in São Paulo.Required Skills: Bachelor's degree in IT area.Field Service background with at least 8 years of experienceStrong leadership skillsFluency in English and Spanish is required.Success in working in a global environmentAnalytical skillDemonstrated ability to lead a cross-functional, multi-location teamBusiness and Financial...

  • Planning & Sales Enablement Manager – Bank Channel

    2 meses atrás

    São Paulo, Brazil, BR Pluxee Brasil Tempo inteiro

    Planning & Sales Enablement Manager – be the change. Let’s go above and beyond Your next challenge- what you will be doing:As a Planning & Sales Enablement Manager, you'll be responsible for planning, managing and controlling the operations of the commercial area supporting Santander, aiming to measure and maximize sales performance and promote the...

  • Inside Sales Manager

    2 meses atrás

    São Paulo, Brazil, BR Pluxee Brasil Tempo inteiro

    Inside Sales Manager – be the change. Let’s go above and beyond Your next challenge- what you will be doing:As an Inside Sales Manager, you'll be responsible for implementing the commercial strategy of Bank distribution channel, defining goals, objectives and policies according to the needs of the bank's different segments and leading the...

  • Affiliate Manager

    3 semanas atrás

    Brazil, BR Pentasia Tempo inteiro

    Our client, a leading online sportsbook and online casino in Asia and India, is growing its operations in Brazil and is looking for a highly analytical Affiliate Manager. This is the perfect opportunity if you have a solid network of affiliates across Brazil and proven track record within the industry.Location: Can be based in Brazil, Latam, or EuropeSalary...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brazil, BR Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates throughout their journey with us. From hiring and onboarding new candidates to maintaining strong client relationships and ensuring successful project completion, you will be the primary point of contact for...

  • Customer Success Manager

    2 semanas atrás

    São Paulo, Brazil, BR Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates throughout their journey with us. From hiring and onboarding new candidates to maintaining strong client relationships and ensuring successful project completion, you will be the primary point of contact for...

  • Analista de Faturamento Pleno

    2 meses atrás

    São Paulo, Brazil, BR Ntt Data, Inc. Tempo inteiro

    We are looking for a Senior Associate Billing Analyst in Brazil to work with our NORAM and Europe team, supporting our process and improve our data accuracy.The primary responsibility of the Senior Associate Billing Operations Analyst is to support with analysing the accuracy of data related to our NORAM billing process. The Senior Associate Billing...

  • Retail Manager

    3 semanas atrás

    São Paulo, Brazil, BR Huawei Latinoamérica Tempo inteiro

    ResponsibilitiesHuawei Brand awareness and stay up to date in consumer journey. Lead the team to show strong interest in consumers, leading them to learn the product, expand their passion, and finds solution.store team to deliver KPIs for the store’s various programs. You take full responsibility to deliver the expected financial goals and consumer...

  • Country General Manager

    4 semanas atrás

    São Paulo, Brazil, BR LHH Tempo inteiro

    About our client:Our client is a multinational company in the tourism segment.What will your responsibilities be?Identify and execute potential strategic partnerships, including new business verticals. Cultivate senior strategic relationships with key decision makers and influencers in key verticals and industry bodies/associations. Provide insights and...

  • National Sales Manager needed in Brazil

    Há 1 mês

    Brazil, BR New Sun Crop Science Tempo inteiro

    Chengdu New Sun Crop Science is a leading bio-pesticides and bio-stimulant company headquartered in China. With a focus on sustainable agricultural solutions, we specialize in the development and production of biological pesticides and stimulants. As part of our global expansion strategy, we are seeking a dynamic Senior Key Account Manager to spearhead our...

  • National Sales Manager needed in Brazil

    2 semanas atrás

    Brazil, BR New Sun Crop Science Tempo inteiro

    Chengdu New Sun Crop Science is a leading bio-pesticides and bio-stimulant company headquartered in China. With a focus on sustainable agricultural solutions, we specialize in the development and production of biological pesticides and stimulants. As part of our global expansion strategy, we are seeking a dynamic Senior Key Account Manager to spearhead our...