Virtual Assistant

2 semanas atrás

Brazil, BR Chosan Tempo inteiro

We’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.


If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.


⸻


Key Responsibilities


• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.

• Maintain a 5–10 minute response time to all messages during your shift.

• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.

• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.

• Update and monitor internal systems, CRMs, and property dashboards.

• Document all customer interactions accurately for team follow-up and quality control.

• Collaborate with team members to ensure seamless daily operations.


⸻


Requirements


• Fluent in English (spoken and written) – excellent grammar and communication tone.

• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.

• High attention to detail, accountability, and ability to multitask under pressure.

• Strong problem-solving and conflict resolution skills.

• Must have a reliable laptop/computer and high-speed WiFi.

• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.

• Professional, positive, and culturally aligned with a high standard of service.


⸻


Why Join Us


• Work 100% remotely from anywhere in Brazil.

• Full-time, consistent hours (40 hours/week).

• Competitive hourly rate in USD.

• Supportive, fast-growing international team.

• Career growth opportunities for high-performing team members.


⸻


If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.

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