Crisis Incident Specialist

4 semanas atrás

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

We’re Hiring — Crisis Incident Specialist | Incident Safety Operations


Location: Sao Paulo, Sao Paulo

Work Model: On-site with flexibility to respond outside normal business hours when required

Languages: English & Portuguese fluency required


About the Role


We are seeking Crisis Incident Specialists to join our Incident Safety Operations team. You will act as the first line of response for high-risk incidents, ensuring a fast, structured, and accountable reaction in partnership with senior stakeholders.


Key responsibilities:


  • Respond to and manage high-level risk incidents from intake to resolution.
  • Assess severity, trigger the right workflows, and escalate when needed.
  • Coordinate real-time actions with Legal, Safety, PR, and Operations teams.
  • Keep internal teams and external partners accurately informed.
  • Prepare executive-level briefings, reports, and recommendations.
  • Navigate legal, media, and operational risks in fast-moving scenarios.
  • Maintain precise incident logs, status updates, and timelines.
  • Support the Crisis Coordinator during complex events, including War Room operations.
  • Contribute to post-incident reviews and update the Crisis Playbook and templates.


Requirements


  • Bachelor’s degree in a related field.
  • Fluency in English and Portuguese (written and spoken).
  • Background in tech safety, incident management, risk response, or law enforcement support is a plus.
  • Strong organizational and coordination skills to manage multiple incidents simultaneously.
  • Excellent written and verbal communication — including executive briefings.
  • Ability to stay calm and methodical under pressure.
  • High attention to detail and disciplined documentation.
  • Flexibility to handle urgent incidents outside normal hours.


What We Offer


  • Direct ownership of critical incident response with visible impact on organizational safety and brand protection.
  • Hands-on role with executive exposure and cross-functional crisis management.
  • Growth potential into senior specialist, coordinator, or risk management leadership roles.

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