Analista de Customer Service Sr.
4 semanas atrás
Você será responsável por:
- Trabalhar no formato colaborativo junto ao cliente no acompanhamento da entrada do pedido até a entrega (Acompanhamento dos projetos CPFR dos principais KA’s);
- Responsável pela gestão dos indicadores de nível de serviço (Ruptura / Fill Rate / OTIF / OSA / Sellin / Sellout);
- Acompanhamento e sugestão de abastecimento dos clientes com base no abastecimento perfeito (DOH);
- Responsável em garantir a presença do produto na gôndola com estoque ideal, minimizando rupturas (OSA) e estoque virtual em lojas;
- Atuar no controle de multas dos clientes tanto na gestão das notificações quanto na validação de bases junto ao cliente;
- Forte interface e relacionamento com a equipe comercial, com reuniões periódicas, elaboração de atividades e relatórios compartilhados;
- Planejamento e avaliação do formato de pedidos dos Clientes buscando otimização do fluxo de abastecimento (pedido perfeito);
- Desenvolvimento de projetos benéficos para ambas as empresas;
- Será ponto focal de grandes contas regionais.
O que a Vigor espera:
- Superior Completo em Administração, logística ou Engenharia de Produção;
- Experiência prévia na área de Customer Service, Logística ou Planejamento de Demanda, preferencialmente em empresas de bens de consumo;
- Pacote Office – word, excel, PowerPoint (nível intermediário);
- Conhecimento nas rotinas do SAP. (diferencial).
Local de Atuação: Barra Funda, modalidade de contratação 100% presencial.
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