Customer Success Specialist

2 semanas atrás


São Paulo Brazil, BR Cropin Tempo inteiro

Location: Brazil Job

Summary

The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with CropIn products. It will be your responsibility to onboard these customers onto our product services and drive usage and adoption of the product in their organization.


Principal Accountabilities

  • Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption
  • Deliver continuous and routine communication with customers to develop manageable action plans to further enhance our customer partnerships
  • Be the single point of contact for our Customers and act as an escalation point to drive resolution in a timely, proactive manner
  • Manage customer expectations and develop strong understanding and acceptance of our Value Proposition and Customer ROI
  • Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
  • Be the customer's advocate for feedback and changes into the functional areas they impact
  • Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
  • Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
  • Drive data-driven insights/intelligence to run focused and result-oriented customer engagement programs
  • Work closely with Sales Account management and finance teams for upselling and cross-selling opportunities with your accounts


Primary Relationships

  • Work with internal cross-functional teams (product, sales, marketing, support etc.) to ensure customer's issues/solutions are addressed


Best fit profile

  • 4-6 years of experience in Account & Project management & being an advocate for customer success
  • Proven experience in a customer facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels
  • The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills
  • Hands-on technical knowledge of Software as a service and Web-based products
  • Self-starter who can own ongoing customer success of both large and small clients
  • Bachelor's / Master's Degree in Business management or Information Technology
  • Prior understanding of Agriculture domain or Farming ecosystem will be preferred but not mandator


Must have languages: English & Portuguese/Spanish



  • São Paulo, Brazil, BR JATO Dynamics Tempo inteiro

    JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO....


  • São Paulo, Brazil, BR JATO Dynamics Tempo inteiro

    JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO....

  • Customer Success Manager

    3 semanas atrás


    Brazil, BR nOps.io Tempo inteiro

    About the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...

  • Customer Success Manager

    2 semanas atrás


    Brazil, BR nOps.io Tempo inteiro

    About the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...

  • Customer Finance Specialist

    4 semanas atrás


    Brazil, BR Mosyle Tempo inteiro

    If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and Education.The Customer Finance Specialist role is a remote position that offers a great entry door to the American and...

  • Customer Success

    3 semanas atrás


    Brazil, BR Vanguarda Marketing Digital Tempo inteiro

    Resumo do CargoEstamos em busca de um profissional de Customer Success dedicado e proativo para se juntar à nossa equipe. Você será responsável por gerenciar uma cartela de até 65 clientes, assegurando que eles estejam satisfeitos e que suas expectativas sejam atendidas. Sua principal missão será garantir o sucesso e a fidelidade dos nossos clientes,...

  • Customer Success Manager

    2 semanas atrás


    São Paulo, Brazil, BR Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates throughout their journey with us. From hiring and onboarding new candidates to maintaining strong client relationships and ensuring successful project completion, you will be the primary point of contact for...

  • Customer Success Manager

    2 semanas atrás


    São Paulo, Brazil, BR Able Digital Tempo inteiro

    About the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates throughout their journey with us. From hiring and onboarding new candidates to maintaining strong client relationships and ensuring successful project completion, you will be the primary point of contact for...


  • São Paulo, Brazil, BR o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...


  • Brazil, BR Quartile Tempo inteiro

    This a long-term PJ contract position based out of Brazil. OVERVIEW: We’re looking for a Customer Implementation Support Specialist to join our growing Customer Strategy department. As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding...


  • Brazil, BR Quartile Tempo inteiro

    This a long-term PJ contract position based out of Brazil. OVERVIEW: We’re looking for a Customer Implementation Support Specialist to join our growing Customer Strategy department. As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding...


  • São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    ****Temporary Contract ****Join our dynamic team as an Onboarding/Migration Specialist. This role is pivotal in transitioning our clients from legacy systems to our integrated platform, ensuring a smooth, efficient migration process.The Role:Lead the migration of agriculture clients from legacy systems to our platform.Identify and troubleshoot technical...

  • Onboarding Specialist

    2 semanas atrás


    São Paulo, Brazil, BR Walker Lovell Tempo inteiro

    ****Temporary Contract ****Join our dynamic team as an Onboarding/Migration Specialist. This role is pivotal in transitioning our clients from legacy systems to our integrated platform, ensuring a smooth, efficient migration process.The Role:Lead the migration of agriculture clients from legacy systems to our platform.Identify and troubleshoot technical...

  • Onboarding Specialist

    3 semanas atrás


    São Paulo, Brazil, BR Fastmarkets Tempo inteiro

    About FastmarketsFastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working...

  • Onboarding Specialist

    2 semanas atrás


    São Paulo, Brazil, BR Fastmarkets Tempo inteiro

    About FastmarketsFastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a hybrid approach that allows each of us to balance home and office working...

  • Customer Success

    Há 1 mês


    São Paulo, Brazil, BR RD ADS Tempo inteiro

    RD Ads é a frente de Retail Media da RD. Nossa missão é ajudar os anunciantes a se conectarem com seu público-alvo de forma inteligente.Por meio de um planejamento aprofundado, entendemos os hábitos de compra dos clientes, utilizamos de diferentes canais de mídia para impactá-los e, então, mensuramos toda a jornada para entender se retornaram à loja...

  • Sales Specialist

    Há 1 mês


    São Paulo, Brazil, BR Wayzim Technology Co., Ltd. Tempo inteiro

    Position Summary:Wayzim is seeking a Sales Specilist or Sales engineer in Brazil. The primary role of the Sales Specialist is to bring the customer value and successfully make a win-win situation on behalf of the Client and Wayzim.Key Responsibilities including1. Handle sales and distribution within a given geography.2. Design, develop and implement sales...

  • Sales Specialist

    2 semanas atrás


    São Paulo, Brazil, BR Wayzim Technology Co., Ltd. Tempo inteiro

    Position Summary:Wayzim is seeking a Sales Specilist or Sales engineer in Brazil. The primary role of the Sales Specialist is to bring the customer value and successfully make a win-win situation on behalf of the Client and Wayzim.Key Responsibilities including1. Handle sales and distribution within a given geography.2. Design, develop and implement sales...


  • Brazil, BR Emotive Tempo inteiro

    SMS & Email Marketing SpecialistThe SMS & Email Marketing Specialist will be focused on working with Emotive’s clients to optimize their SMS & Email experience in partnership with our Customer Success Managers. You will be responsible for helping with copy testing, flow & broadcast optimization, and deploying list growth strategies to increase SMS and...

  • Customer Retention Manager

    3 semanas atrás


    Brazil, BR Inplaybet Tempo inteiro

    About inplayBet:inplayBet is an innovative leader in the online sportsbook and casino industry, dedicated to enhancing user experience through cutting-edge technology and engaging content. We are looking for an experienced Customer Retention Manager to join our team and lead initiatives aimed at maximizing customer loyalty and retention.Role Overview:The...